Current jobs related to Member Service Representative - Bethesda - NIH Federal Credit Union

  • Member Service Representative

    4 months ago

    Bethesda, United States NIH Federal Credit Union Full time

    Member Service Representative Description This opening is for our Clinical Center Branch located in the NIH Campus at *Bldg. #10; Room B1-C25 9000 Rockville Pike Bethesda, MD 20892. The Clinical branch currently operates on limited open hours.* Floating is a requirement for all frontline openings and this position will have a split schedule between...

  • Member Service Representative

    7 days ago

    Bethesda, Maryland, United States NIH Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at NIH Federal Credit Union. As a key member of our branch team, you will be responsible for delivering exceptional member service, processing transactions, and promoting credit union products and services.Key ResponsibilitiesProvide prompt,...

  • Customer Service Representative

    3 weeks ago

    Bethesda, Maryland, United States Zeiders Enterprises Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Zeiders Enterprises. As a key member of our support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key...

  • Customer Service Representative

    2 weeks ago

    Bethesda, Maryland, United States Zeiders Enterprises Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative/ Administrative Support Specialist. As a key member of our frontline support team, you will be responsible for providing exceptional customer service and administrative support to our clients.Key ResponsibilitiesProvide timely and...

  • Membership Service Representative

    6 days ago

    Bethesda, Maryland, United States YMCA of Metropolitan Washington Full time

    About the RoleThe YMCA of Metropolitan Washington is a leading nonprofit organization that fosters a sense of social responsibility and promotes healthy living. We are seeking a highly motivated and customer-focused Membership Service Representative to join our team.Key ResponsibilitiesProvide exceptional customer service to members, guests, and staffHandle...

  • Customer Service Representative

    2 weeks ago

    Bethesda, Maryland, United States cFocus Software Incorporated Full time

    Job SummarycFocus Software Incorporated is seeking highly skilled Customer Service Representatives to support the National Institutes of Health (NIH) Call Center Services (CCS) program. As a key member of our team, you will provide exceptional customer service and support to our clients, ensuring a positive and efficient experience.Responsibilities and...

  • Customer Service Representative

    1 week ago

    Bethesda, Maryland, United States cFocus Software Incorporated Full time

    Job SummarycFocus Software Incorporated is seeking highly skilled Customer Service Representatives to support the National Institutes of Health (NIH) Call Center Services (CCS) program. As a key member of our team, you will provide exceptional customer service and support to our clients, ensuring a positive and professional experience.Responsibilities and...

  • Customer Service Representative

    2 weeks ago

    Bethesda, United States Smart Solutions Inc Full time

    Description We are seeking a highly motivated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for helping others. As a Customer Service Representative, you will play a crucial role in ensuring the success of our events and providing...

  • Customer Service Representative

    2 weeks ago

    Bethesda, Maryland, United States Trustar Bank Full time

    Job SummaryTrustar Bank is a community-focused financial institution seeking an experienced Customer Service Representative to join our team. As a Universal Banking Representative, you will be responsible for providing exceptional customer service, processing transactions, and building strong relationships with clients.Key ResponsibilitiesCustomer Service:...

  • Customer Service Representative

    2 weeks ago

    Bethesda, Maryland, United States Presidential Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Presidential Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesCustomer...

  • Guest Services Representative

    4 weeks ago

    Bethesda, Maryland, United States The Crescent Hotels Group Full time

    At The Crescent Hotels Group, we pride ourselves on being a collective of hospitality experts dedicated to delivering outstanding experiences for our guests. We recognize that our team members are the true essence of our success. We value the importance of being part of a remarkable organization. We encourage you to express your authentic self at work every...

  • Customer Service Representative

    5 days ago

    Bethesda, Maryland, United States Addison Group Full time

    Job SummaryThe Addison Group is seeking a highly skilled and bilingual Customer Service Representative to join our team in Bethesda, MD. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and driving sales growth.Key ResponsibilitiesProvide top-notch customer...

  • Customer Service Representative

    2 weeks ago

    Bethesda, Maryland, United States Zeiders Enterprises Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service/ Administrative Support professional to join our team at Zeiders Enterprises, Inc. As a key member of our team, you will provide exceptional customer service and administrative support to our clients.Key ResponsibilitiesProvide basic information and referral services to clients,...

  • Customer Service Representative

    2 weeks ago

    Bethesda, Maryland, United States WesBanco Bank, Inc. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at WesBanco Bank, Inc. as a Bank Teller. As a key member of our banking center, you will be responsible for providing exceptional customer service, processing financial transactions, and identifying sales opportunities.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    4 months ago

    Bethesda, United States Charles Sumpter - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceTraining & developmentROLE DESCRIPTION:The Charles Sumpter Insurance Agency is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As a Customer Service Representative with our agency, your attention to...

  • Customer Service Representative

    1 week ago

    Bethesda, Maryland, United States Zeiders Enterprises Full time

    Job Title: Customer Service/Administrative SupportJob Summary:We are seeking a highly skilled and detail-oriented Customer Service/Administrative Support professional to join our team at Zeiders Enterprises, Inc. As a key member of our team, you will provide exceptional customer service, administrative support, and technical assistance to our clients.Key...

  • Customer Service Representative

    2 weeks ago

    Bethesda, Maryland, United States Latimer Insurance Full time

    We are a full-service independent insurance agency with a rich history of providing exceptional service to our clients. Our team of experienced professionals is dedicated to helping individuals and businesses navigate the complex world of insurance.**Our Mission:**We are committed to establishing a firm relationship of mutual trust and service with each of...

  • Customer Service Representative

    6 days ago

    Bethesda, Maryland, United States Brivo Systems LLC Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Brivo Systems LLC. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, troubleshooting technical issues, and promoting our products and services.ResponsibilitiesAct as a customer advocate,...

  • Customer Service Representative

    5 days ago

    Bethesda, Maryland, United States Oliver Zelaya - State Farm Agent Full time

    Position OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a representative, you will play a key role in establishing and maintaining strong relationships with our customers, providing them with exceptional service and support.ResponsibilitiesDevelop and maintain a deep...

  • Client Service Representative

    2 weeks ago

    Bethesda, Maryland, United States Madison Reed Hair Color Bar Full time

    About the RoleAt Madison Reed Hair Color Bar, we are seeking a highly skilled and customer-focused Client Service Representative to join our team. As a Client Service Representative, you will be the face of our Hair Color Bar, providing a seamless guest experience from arrival to departure.Key ResponsibilitiesProvide exceptional customer service, ensuring a...

Member Service Representative

3 months ago

Bethesda, United States NIH Federal Credit Union Full time

Description:
This opening is for our Building 31 Branch located at NIHFCU, Building 31 Branch

Floating is a requirement for all frontline openings and this position will have a split schedule between the campus branches. Saturday availability is required for this position.

**We are looking for more than just an employee, we are looking for a true team member dedicated to enhancing the member experience Come join the credit union movement and **_Discover Banking With Heart_** at NIHFCU**
- At NIHFCU, one of our core values is investing in our employees, which is why we offer_
- perks like these:_
- _Benefit Package for all Full time employees includes health, dental, vision, Life insurance benefits_
- _401(K) and profit sharing_
- _Tuition Reimbursement_
- _Career Advancement and development_
- _Credit Union Membership with discounted services and products_

**GENERAL SUMMARY**

Responsible for: Under general supervision, but following established policies and procedures performs a broad range of delivering excellent member service activities in person, by mail, and/or by telephone. Answers questions concerning services provided by the credit union from members and staff. Must possess excellent interpersonal communication skills and the ability to represent the credit union in a courteous, professional manner. Perform duties of a Loan Processor. May function as a Teller when needed.

**MAJOR DUTIES AND RESPONSIBILITIES**
- Member Service:_
- Consistently adhere to Operational Procedures, Controls, and Services Levels consistent with NIHFCU standards.
- Provide prompt, efficient and accurate quality member service.
- Ability to demonstrate quality member service in a high pace branch environment to include interactions with Members and peers.
- Possess effective verbal and written communication skills; effectively prepare Member correspondences through accessing appropriate systems.
- Maintain a working knowledge of monetary transactions with the ability to accurately process New Member Accounts, IRA Accounts, Certificates, and various NIHFCU products and services.
- Ability to effectively operate Safe Deposit Box software and hardware where applicable.
- Assists with balancing and auditing branch functions to include ATM, CDM/TCD and negotiable items, etc.
- Perform Teller responsibilities as assigned.
- Research information and analyze problems effectively. Determines viable options to solve Member issues and choose the best course of action.
- Resolves product or service problems by clarifying the member’s concern/complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Sales, Service and Referrals:

- Meet established Sales, Service and Referral Goals and other initiatives as assigned.
- Knowledgeable in promoting, cross-selling and referring Credit Union products and services with the ability to explain benefits and features.
- Makes "outside" sales and member service calls on present and prospective members within the branch's market area.
- Assist the Branch Manager in leading the Team in achieving their assigned Sales, Service, Referral, Member Satisfaction and other goals/initiatives as assigned.
- As Assigned, attend/set-up and run marketing event tables at onsite events such as Employee Orientations, Benefits Fairs, etc.

Loan Officer Skills:

- Ensure that all loan documents are completed before processing the loan request.

Accountabilities:

- Demonstrate a professional image when representing NIHFCU (grooming, clothing, tone of voice, mannerism, etc.).
- Maintain a dependable record of attendance and timeliness.
- Report to the position Supervisor, Risk Management, the VP of Human Resources or to the complaint vendor any actual or suspected fraud or financial dishonesty or wrongdoing involving Member transactions, Employees, or NIHFCU.
- Alert to Counterfeit Items, Red Flags (Identity Theft Prevention), Forgery (Checks, Money Orders, Travelers Cheques, etc.)
- Thorough knowledge and understanding of all equipment functions/operations and applicable software in the branch.
- Must successfully obtain Notary Commission within ninety (90) days of hire.
- Access Member and Associate personal and financial information only as required by the job. Maintain the confidentiality and security of all Member and Associate personal and financial information in the course of NIHFCU employment.
- Ensure that work practices, results and processes comply with relevant laws and with established NIHFCU policy, procedure and practice standards.
- Attend required training and take initiative to maintain and develop needed knowledge and skills required to maintain effective performance. Complete required Compliance and assigned online training courses within specified periods.
- Access Member or Associate personal and financial information only as required by the job. Maintain the c