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Bilingual Member Service Specialist

4 months ago

Jefferson, United States County City Credit Union Full time

**BILINGUAL MEMBER SERVICE SPECIALIST (English / Spanish)**
**County-City Credit Union**

**Department**: Member Service
**Hours**: 8:00 AM - 5 PM (Plus some Saturdays 8:15 - 11:30 AM)
**Report To**: Member Service Supervisor
**Status**: Full-Time

**Primary Role**: Ensure English
- and Spanish-speaking members consistently receive exceptional member service that is in compliance with all applicable rules, regulations, and credit union established policies and procedures.

**Major Responsibilities**:

- Promptly answer all telephone calls and, if necessary, forward to appropriate team member
- Cheerfully greet members immediately when they enter the credit union
- Provide consistently accurate, professional, courteous and friendly member service
- Handle all member inquiries and transactions accurately and efficiently, including: In-Person inquiries, deposits, withdrawals, transfers and loan payments; Mailed deposits and payments; Night Drop deposits and payments; Phone inquiries and transfers; Setting up payroll distributions, ACH distributions, and Automated Funds Transfers; Issuing Cashier’s Checks and Money Orders; Processing miscellaneous transactions (Cash Advances, Postage Sales, Ticket Sales, etc.)
- Recommend products and services to members based on their unique needs and financial goals.
- Responsibly manage, secure, account for, and balance funds in cash drawer daily.

**Additional Responsibilities**:

- Translating services
- Make recommendations to supervisor for enhancing service to members and/or implementing innovative new programs, services, procedures and operations.
- Miscellaneous typing, filing, and other clerical duties
- Other duties as assigned by supervisor

**General Expectations**:

- Complying with all applicable state and federal regulations
- Complying with all credit union policies and procedures
- Keeping all member business and CCCU security matters strictly confidential
- Maintaining positive working relationships with all members of the CCCU team
- Ensuring all interactions with members are prompt, cheerful, proficient, discreet, diplomatic and leave the members feeling glad they interacted with you
- Make sure credit union resources are used prudently
- Promoting and portraying the credit union and all credit union products and services in a positive manner

Pay: $18.00 - $20.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Experience level:

- No experience needed

People with a criminal record are encouraged to apply

Work Location: In person