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Front Desk Receptionist/customer

3 months ago

Madison, United States Blue Lotus Tattoo & The Piercing Lounge Full time

Seeking to fill a full time Receptionist/Customer Service/Administrative Assistant position in a fast paced & high volume environment. As a member of our counter staff team, you will be the first point of contact for the organization and will provide administrative support across the organization for all staff members and management. This position is so much more than simply answering phones. This position requires superior organizational and multi-tasking skills in order to handle the flow of customers and co-workers alike through the business and ensure that all administrative tasks are completed accurately, delivered with a high quality and in a timely manner. Our Counter Staff is the first and last face that our clients will see. Counter Staff schedule appointments, process payments, maintain the cleanliness of the studio, and ensure that the studio is running as effectively & efficiently as possible. This is a remarkable opportunity to join a growing company that strives for excellence with inclusivity and diversity.

We are a professional studio with the highest of standards in the industry and only want drug and drama free inquiries. Serious Inquiries Only

Hours of Operation are: 10:30 am - 9:00 pm Monday-Saturday

11:30 am - 6:00 pm Sunday

**Available shift to be filled**:
***

**Floating Position between our Downtown & Westside studio locations. Location will vary but include Thursday, Friday, Saturday and Sunday. 38-40 hours per week.**
- Must be able to complete 3 week training period Monday-Thursday 10:30 am - 9:00 pm at our Downtown Studio location._

Hours can vary based on staffing demands and occasional travel between all studio locations required.

Essential Functions (include but are not limited to)
- Answering multi-lined phone systems promptly & professionally, providing clients with information such as:

- Studio addresses and hours of operation
- Individual staff schedules and availability
- Jewelry base prices and materials
- Shop minimum for tattoos
- Consultation, Minor & Deposit Policies and process
- Basic after-care guidelines
- Parking information at each studio
- Further questions as they arise, ensuring that all inquiries are directed to the appropriate parties.

Greeting, welcoming, directing and announcing all clients warmly and ensuring they are leaving satisfied with their visit.

Providing clerical support to staff as requested,

including but not limited to:

- Creating signage
- Forwarding reviews to management
- Creating Excel spreadsheets
- Printing of documents such as employee schedules
- Further tasks as dictated by management

Scheduling of appointments; updating, maintaining and overseeing the

appointment book and all essential functions.

Maintenance of office equipment, as necessary.

Proper cash handling procedures & all service transactions with POS and manual operating systems such as:

- Collecting payment for services rendered
- Accurate register reconciliation
- Processing payments via phone
- Processing refunds
- Appropriately documenting petty cash transactions

Maintain Cleanliness of the Studio, including but not

limited to:

- Completing cleaning duties in a timely manner
- Ensuring that the studio restroom is clean and well stocked at all

times
- General upkeep as needed in common spaces
- Further cleaning duties as assigned by management which may include tattoo/piercing/sterile stations.

Position Requirements:

- High School Diploma required
- Work experience in similar roles
- Knowledge of administrative and clerical functions
- Knowledge of customer service practices and principles
- Reliable transportation and proof of insurance

Must be 18 years old.

Key Competencies:

- Solid communication skills both written and oral
- Professional appearance
- Customer service orientation
- Information management
- Organizing, planning, multitask, prioritize and work under pressure
- Attention to detail
- Initiative, reliability and stress tolerance
- Ability to be resourceful and proactive in dealing with issues that may arise.
- Must have drive and motivation.
- Work independently and keep on task in a fast paced environment
- Ability to read, learn and retain information.