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Medical Call Center/receptionist Specialist

3 months ago

Venice, United States REJUVA DERMATOLOGY, VEIN & SKIN CANCER CENTER Full time

Incredible opportunities for a full-time or part-time call center lead position in a prestigious dermatology and vein practice in a positive and professional environment

We are a premier dermatology, cosmetic and vein practice offering medical, surgical and cosmetic services. Our office is located in a very accessible location in North Venice, FL, off of I-75 and near Sarasota, which is one of the most beautiful and most desired places in the country with incredible entertainment, dining, art, and schools.

**Primary Responsibilities**:

- Answering new and existing patient calls to schedule them for appointments and answer any of their questions.
- Must be able to manage multiple phone lines.
- Receptionist roles and tasks (if not full-time in the call center department).
- Insurance verification.
- Obtaining insurance prior-authorization for various medical procedures.

**Benefits**:

- Working in a positive and professional environment
- Paid Time Off (PTO)
- Paid holidays
- Health insurance
- Dental insurance
- Vision Insurance
- Company sponsored events
- Employee rewards and recognition programs
- Free or significantly discounted products and services (including Botox/Xeomin, fillers and lasers)

**Qualifications**:

- Must be engaging, friendly, and warm in person and over the phone.
- Must be patient, caring and efficient at the same time.
- Provide the highest quality support to patients.
- Resolve patients' issues efficiently and courteously.
- Should be able to consistently maintain a positive demeanor and keep a smile on their face day in and day out.
- Must have strong oral, written, and interpersonal communication skills.
- Both Full-time and part-time (minimum 3.5 days a week is required).
- Typical hours are 8am-5pm but more flexibility exists for the part-time position.

**Experience**:

- Minimum of 1 year experience as a medical call center specialist or Medical Receptionist is REQUIRED.
- Minimum of 1 year experience in customer service is preferred.
- Experience with scheduling, insurance eligibility, prior-auth, and referrals are highly preferred.

**Education and License**:

- High school diploma or equivalent required

Pay: $19.00 - $25.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Free parking
- Happy hour
- Health insurance
- Opportunities for advancement
- Paid orientation
- Paid time off
- Paid training
- Referral program
- Retirement plan
- Vision insurance

Healthcare setting:

- Private practice

Medical specialties:

- Dermatology
- Medical-Surgical

Schedule:

- Monday to Friday

**Education**:

- High school or equivalent (required)

**Experience**:

- Call Center or Medical Receptionist: 1 year (required)

Ability to Relocate:

- Venice, FL 34292: Relocate before starting work (required)

Work Location: In person