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Tag & Title Coordinator

4 months ago

Columbia, United States AAA Club Alliance Full time

**Become part of AAA’s established & trusted brand We’ve been serving our members for over 100 years**:

- **No Sundays - 37.5 hour work week**:

- **Bi-Weekly Pay - Plus a Monthly Incentive Plan based on your individual performance**:

- **Over 3 weeks of paid time accrued during the first year**:

- **Complimentary AAA Premier level membership**

**What we can offer you**:

- **Convenient Store Hours**:Monday - Friday, 8AM to 6PM, and Saturday, 8AM to 3PM
- **Competitive pay starting at $20.00/hour, **based on experience and location**:

- Medical, Dental, Vision and Prescription coverage
- 8 Paid Holidays
- Paid time off to volunteer
- Tuition reimbursement
- 401(K) plan with company match up to 7%

**The primary duties of the Tag & Title Coordinator are**:

- Provide advice and answer questions on licensing and registration policies and procedures
- Serves as the lead and mentor of title clerks and oversee that title process is being completed accurately
- Consistently up-sell/cross-sell AAA products including new memberships, credit cards, and insurance referrals
- Answer incoming overflow calls for Roadside Assistance during high call volumes

**Minimum Qualifications**:

- Have a high school diploma/GED
- Minimum of one (1) year of tag and title work; eighteen (18) months is preferred
- Minimum of three (3) years of sales/customer service experience
- Have effective communication skills both written and oral
- Proficient computer skills including the ability to multitask in several websites and programs
- Working knowledge of Motor Vehicle Title system preferred
- Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment
- Must maintain a satisfactory criminal history, as well as meet all state-specific legal requirements for this job.
- Ability to successfully complete all required training workshops provided for Title Service Agents.

**See below for State specific requirements and feel free to add as necessary.**
- **For Connecticut and Maryland employees**:

- Ability to successfully complete all required training workshops provided for Title Service Agents.

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:
**Job Category**:
Customer Service