Bilingual Customer Service Rep

2 weeks ago


Sugar Land, United States Rosh Pharmacy Full time

'''
**Duties**:

- Provide exceptional customer service to both English and Spanish-speaking patients
- Assist patients and doctors' office with inquiries, complaints, and prescription information
- Perform outbound calling to follow up on patients inquiries or resolve issues
- Accurately enter and update patient information in the database
- Analyze patient needs and recommend appropriate solutions

**Experience**:

- Previous experience in a customer service role is preferred
- Bilingual proficiency in English and Spanish is required
- Strong communication skills, both verbal and written, in both languages
- Ability to navigate computer systems and perform data entry accurately

**Benefits**:

- Competitive salary based on experience
- Health insurance coverage
- Paid time off and holidays
- Opportunities for career growth and advancement within the company

**Requirements**:

- High school diploma or equivalent
- Bilingual proficiency in English and Spanish is required
- Excellent communication skills in both languages, including the ability to effectively communicate complex information
- Strong problem-solving skills and ability to handle difficult customer situations with empathy and professionalism
- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously

Pay: $15.00 per hour

Expected hours: 38 per week

**Benefits**:

- On-the-job training
- Referral program

Experience level:

- 1 year

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Work Location: In person


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