![Tramontina US Cookware, Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
3 days ago
**About us**
Tramontina US Cookware, Inc. is a medium business in Sugar Land, TX. We are professional, agile and our goal is to Tramontina, USA (a Brazilian owned company).
Our work environment includes:
- Modern office setting
- Food provided
Job Summary:
**Duties**:
- Answer incoming customer calls promptly and professionally
- Provide accurate information about products and services
- Analyze customer needs and recommend appropriate solutions
- Communicate effectively with customers to build lasting relationships
- Conduct outbound calls for follow-ups or promotions
**Experience**:
- Previous experience in customer service is preferred
- Proficiency in English; Spanish or other languages is a plus (Bilingual/Multilingual)
- Strong phone etiquette skills
- Ability to analyze situations and provide effective solutions
- Excellent communication skills
- Assist customer in selecting appropriate product to meet customer requirements.
- Enter return orders and assign Return Authorization Numbers to customers for defective product return or product return for credit.
- Inspect any return items from customers and/or consumers for defects in material and workmanship or customer and/or consumer misuse.
- Capture all customer interactions in Zendesk.
- Work with all other departments and product teams, and liaise with them about our customer needs.
**Benefits**:
- Competitive salary
- Opportunities for career growth and advancement
- Training provided to enhance customer service skills
**Requirements**:
- High school diploma or equivalent. BA degree preferred in business or relatd field.
- Customer-oriented attitude with a focus on quality service
- Ability to work in a fast-paced environment
- Strong multitasking abilities
English and Spanish is a MUST
Experince in SAP desiered.
Pay: $18.50 - $20.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
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