Customer Service Representative

3 days ago


Sugar Land, United States Tramontina US Cookware, Inc. Full time

**About us**

Tramontina US Cookware, Inc. is a medium business in Sugar Land, TX. We are professional, agile and our goal is to Tramontina, USA (a Brazilian owned company).

Our work environment includes:

- Modern office setting
- Food provided

Job Summary:
**Duties**:

- Answer incoming customer calls promptly and professionally
- Provide accurate information about products and services
- Analyze customer needs and recommend appropriate solutions
- Communicate effectively with customers to build lasting relationships
- Conduct outbound calls for follow-ups or promotions

**Experience**:

- Previous experience in customer service is preferred
- Proficiency in English; Spanish or other languages is a plus (Bilingual/Multilingual)
- Strong phone etiquette skills
- Ability to analyze situations and provide effective solutions
- Excellent communication skills
- Assist customer in selecting appropriate product to meet customer requirements.
- Enter return orders and assign Return Authorization Numbers to customers for defective product return or product return for credit.
- Inspect any return items from customers and/or consumers for defects in material and workmanship or customer and/or consumer misuse.
- Capture all customer interactions in Zendesk.
- Work with all other departments and product teams, and liaise with them about our customer needs.

**Benefits**:

- Competitive salary
- Opportunities for career growth and advancement
- Training provided to enhance customer service skills

**Requirements**:

- High school diploma or equivalent. BA degree preferred in business or relatd field.
- Customer-oriented attitude with a focus on quality service
- Ability to work in a fast-paced environment
- Strong multitasking abilities

English and Spanish is a MUST

Experince in SAP desiered.

Pay: $18.50 - $20.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Work Location: In person



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