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Front Desk Agent

1 month ago

Bryan, United States Lodging Host Hotel Corp. Full time

Lodging Host Hotel Corp. is looking for Front Desk Clerks/Night Auditors for our Hilton Garden Inn - College Station, TX property. Front Desk Clerks serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Agents also handle purchases from the marketplace.

**Additional hours may be available if willing and able to cross-train in other departments.**

If you have a knack for customer service and work experience in the hotel or service industries, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Skills**
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software a plus
- Customer service attitude
- Excellent communication and organizational skills
- Basic Math Skills
- Experience as a server or bartender is preferred but not required

**Requirements**:

- **Outgoing friendly personality and willingness to learn**:

- Ability to work in a fast-paced environment at times
- Ability to self-motivate
- Must submit to pre-employment drug test and background check

**Job Types**: Full-time, Part-time

Pay: $12.00 - $12.50 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Professional development assistance
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Overnight shift
- Weekends as needed

Work setting:

- In-person

People with a criminal record are encouraged to apply

**Education**:

- High school or equivalent (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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