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Patient Services Technician/Front Desk Receptionist

5 months ago

Bryan, United States Central Texas Heart Center Full time
We are looking for an individual who has previous experience working as a medical receptionist checking in patients and scheduling appointments. The ideal candidate will be familiar with ECW and demonstrate excellent customer service skills with patients and other staff through a variety of communication platforms.
Must be self-motivated, accountable, dependable, organized and must possess strong ability to multitask. Must possess adequate computer skills with the ability to efficiently navigate/utilize electronic medical records. Bi-lingual a plus.
Main duties include:Shift schedule Mon-Thurs, 7:45-4:45p most days (occasionally 8-5p), and Fri 7:45-12p
  • Work multiple phone lines scheduling patients.
  • Check patients in/out in a fast-paced medical setting.
  • Collect payments from the patient for their balance due, co-payments and/or coinsurance.
  • Ensure information is updated and accurately recorded in patient medical record at each visit (checking ID and insurance).
  • Must have experience and knowledge of different types of insurance benefits/referrals/authorizations. 
  • Scanning/indexing documents.
  • Managing multiple doctors’ schedules.
  • Must possess strong oral and written communication skills.
  • Must be detail-oriented, excel at staying organized, and manages down time efficiently.
  • Must be comfortable working in a fast-paced environment.
  • Enjoys working with patients and diffuses situations by providing excellent customer service.
  • Must have working knowledge of balancing daily batches of payments and cash drawer balancing. 
  • Possesses the ability to take directives from various levels of staff and assume responsibility for assignments.
  • Eager to assist across other departments and perform all other duties as assigned.

Benefits:
  • 401 (k) and matching
  • Health Insurance (paid 100% by employer)
  • Dental insurance
  • Disability insurance
  • Vision insurance
  • Life insurance
  • Employee assistance program
  • Paid Time Off 
  • Holiday Pay
  • 8 hours of Personal Time Off