Anti-trafficking Hotline Advocate Full-time

4 weeks ago

Washington, United States Polaris Project Full time

Description:
**Position**:Anti-Trafficking Hotline Advocate (Full-time)

**Department**:National Human Trafficking Hotline

**FLSA Status**: Full-time, Non-exempt

**Reports to**: Hotline Supervisor

**Date Revised: 4/24/2023**

**Location**: Washington, DC (Hybrid)

**The Mission**

For more than a decade, Polaris has assisted thousands of victims and survivors through the U.S. National Human Trafficking Hotline, helped ensure countless traffickers were held accountable, and built the largest known U.S. data set on actual trafficking experiences. With the guidance of survivors, we use that data to improve the way trafficking is identified, how victims and survivors are assisted, and how communities, businesses, and governments can prevent human trafficking by transforming the underlying inequities and oppressions that make it possible.

**Position Summary**

**Standard Schedule**:
This is a full-time position (working 40 hours a week) as an essential member of the HA team. HA’s are expected to be flexible, with up to 25% adjustment from regular work schedules at times to cover essential shifts and services. The standard schedule for this position is either Sunday through Thursday, Tuesday through Saturday, or it can be a schedule that does not have two consecutive days off but must consist of a Saturday or Sunday. We offer a hybrid work environment upon approval, and you are currently expected to be onsite at our Washington DC offices a minimum of one day per week. The HA position is a sedentary position primarily working independently and in front of a screen.

HA’s are exposed to graphic information about human trafficking and other crime, at risk for secondary/vicarious trauma. The NHTH provides support and wellness benefits to HA’s to help navigate this part of the role.

**Responsibilities**
- Respond to signals from victims and survivors, service providers, law enforcement, government, professionals, and community members in accordance with National Hotline protocols via telephone (primarily), text, and chat
- Triage and strategize responses to signals, including crisis contacts, requests for referrals, and requests for training and technical assistance, using relevant protocols and databases
- Input and maintain clear, concise, and accurate case notes
- Attends internal and external meetings and trainings to ensure up-to-date understanding of best practices and to ensure compliance with standards and protocols
- Communicates openly and honestly, working as a team with other staff, and demonstrating a positive, solution-oriented attitude when working with contacts and colleagues.
- Provides compassionate support, patience, information, and referrals to all victims, survivors, law enforcement, and other individual contacts during designated shifts.
- Provides crisis intervention, empathy, and immediate safety planning for callers in need using a trauma-informed approach
- Achieve required HA developmental milestones such as managing the text and chat lines
- Attend required HA meetings as described in the HA Manual;
- Demonstrate an ongoing commitment to the National Human Trafficking Hotline mission and Polaris values;
- Other duties as assigned by the supervisor.

**Requirements**:

- This job description provides a summary of the major duties and responsibilities performed by individuals in this position. Incumbents may be asked to perform other tasks not specifically written in this job._

**Required Qualifications**
- Ability to follow directions, manage time, work well under pressure, and maintain composure during stressful situations
- Maintain primary residence in the DMV, and the ability to be onsite one day per week in our DC office
- Demonstrated critical thinking and creative problem-solving;
- Cultural and Emotional Intelligence and/or ability to learn
- Demonstrated passion for social justice, human rights, and gender issues;
- Strong focus on direct and open communication with the ability to transition easily between diverse communication styles on and off the hotline;
- Excellent writing and analytical skills;
- Strong organizational skills, particularly under pressure
- Demonstrated ability to learn new technology systems.
- Intermediate knowledge of Google Suite; or similar (Office, Mac etc)
- Comfort and sensitivity when working with survivors of severe forms of exploitation;
- Resiliency, strong self-care routine, open to support and coaching

**Preferred Qualifications**
- Accredited certificate demonstrating Spanish/English bilingual proficiency
- Practical and/or academic knowledge of the anti-trafficking movement in the United States;
- Lived or professional experience with human services or social work field or working with survivors of severe trauma.
- Experience with Salesforce, Slack, Paylocity
- Call center experience a plus

**Organization Background**

**VALUES**: Polaris is grounded in a set of values and organizational beliefs and strives to model and embody thes

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