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Bilingual Collections Specialist

4 months ago

Sanford, United States Rent A Wheel Rent a Tire Full time

GENERAL DESCRIPTION: Responsible for telephone and field collections to ensure rental accounts are current, controlling and managing daily credit activities including in-home collections, skip tracing to locate customers and merchandise, recovery of merchandise and processing legal accounts when necessary.

ESSENTIAL FUNCTIONS: ▪ Follow all State and Federal collection laws.

▪ Must finish the Collections and other Training Modules within first 30 days.

▪ Organize and carry out all activities in the collection department.

▪ Meet or exceed company collection guidelines.

▪ Honestly and properly make a minimum number of calls to specified customers on a daily basis.

▪ Perform rental order verifications as requested by management.

▪ Partner with store sales staff on initial rental decisions.

▪ Properly receive payments and post amount paid to customer’s account.

▪ Effectively communicate with customers with past due accounts via telephone or written communication.

▪ Visit past due customers in-home as necessary to collect payment or recover merchandise.

▪ Follow supervisor’s instructions related to which customers to visit and what actions to take during the visit.

▪ Follow company’s plan for record keeping on all correspondence with customers and status of collection efforts.

▪ Establish and maintain relationships with area lienholders and law enforcement agencies.

▪ Negotiate return of store merchandise with lienholders.

▪ Perform skip traces as required. Must be perform properly and per process.

▪ Advise management on merchandise recovery and prosecution decisions.

▪ Prepare, request and track prosecution against customers and lienholders.

▪ Maintain vehicle mileage logs.

▪ Protect company assets and maintain company confidentiality.

▪ Maintain the highest level of compliance with all company policies, and procedures.

▪ Ability and willingness to drive out into the field and visit customers.

▪ Ability to work with minimum supervision.

▪ Ability to arrive at work at 8:00 a.m.

▪ Ability to work Saturdays and split days off until 7 p.m. or later.

▪ Must have reliable transportation in order to arrive on time and stay until needed.

Pay: $15.50 - $17.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- Call center
- Office

**Experience**:

- Collections: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- Spanish (required)

Ability to Relocate:

- Sanford, FL 32773: Relocate before starting work (required)

Work Location: In person