Product Technical Support Expert

2 weeks ago

York, United States Metso Outotec Full time

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

**Job posting end date**:
Introduction

We are seeking a Product Technical Support Expert to join our Filters Technical Support team in Beneficiation & Dewatering BL in Services BA. Our team provides support to all Metso Outotec filtration technologies, and therefore we have diverse needs for different disciplines such as EIA, mechanics, hydraulics and process know-how. In this role, experience and knowledge of filtration technologies and processes is essential.

**What you do**:
Manage and handle technical support requests in filtration technologies as part of a global team
Provide technical expertise and customer support for filtration equipment, also on-site as required
Support the Market Areas’ and other Business Lines’ competence development through training and mentoring
Provide input and feedback to product development and continuous improvement activities
Support sales activities by providing technical expertise to selected sales cases
Participate in the development of technical training resources, training content, training plans and execution in co-operation with the Training Academy and Market Areas
Provide expertise in technical claim and warranty handling as requested
Provide input to technical documentation, such as manuals, spare part catalogs and maintenance instructions & recommendations
Contribute to and assist with the management of a technology knowledge database.
Develop and maintain Service workbooks for Metso Outotec Filters product portfolio

**Who you are**:
You have an engineering degree or equivalent, in the area of mechanics, automation or process industry
You understand filtration equipment and processes and have at least a few years of relevant industry experience
You have excellent interpersonal skills and communicate well in English (both written and verbal)
You take accountability for your work and enjoy problem-solving
You can manage multiple assignments, priorities, and deadlines with a strong customer focus

What's in it for you

An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, bicycle benefits, meal benefits, and engagement surveys.
Compensation and rewards - Global incentive program tied to business and performance targets.
Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.

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