Senior Technical Product Writer
4 weeks ago
- Develop comprehensive documentation that meets organizational standards
- Own the end-to-end content lifecycle by curating, editing, and creating the content
- Gather feedback from stakeholders, implement improvements, ensure accuracy and relevance
- Write user-friendly content that meets the needs of the target audience and sets our users up for success
- Develop and maintain detailed databases of updated and appropriate reference materials for each of our products
- Product management duties for digital lines of business pertaining to content management systems, programmatic media ecosystem and technology
- Experience architecting solutions that include automation, data management, integration technologies and deployed on cloud infrastructures
- Ongoing documentation of feature releases and translation of new features into user guide content
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
- Initiate programs by leading alignment on program scope, release planning, aligning one or more teams on vision, business goals, create program structure, and securing cross-functional support.
- 7+ years of proven experience in technical writing and/or software documentation and/or product management.
- Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
- Ability to convey complex processes in easily comprehensible, yet concise terms, while keeping the relevant context in mind
- Patience and persistence in problem-solving and troubleshooting
- Ability to understand software development projects and deployment/installation projects.
- Motivator/manager of cross-functional teams - builds relationships to make things happen
- Enthusiastic evangelist of project technology
- Evaluate current or emerging technologies to consider factors such as cost, portability, compatibility, or usability.
- Working knowledge of cloud/SAAS product development programs; keen understanding of the SaaS business model and its product development lifecycle.
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