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Customer Service

1 month ago

Irvine, United States Liverpool FC International Academy Full time

**Do you want to make a difference in children's lives through soccer?**

**Join Liverpool FC International Academy.**

Around the world LFC International Academies provide young players with an opportunity to learn new techniques and skills, under the guidance of accredited coaching staff, while learning key life skills centered on the four values of the Liverpool way: Ambition, Commitment, Dignity and Unity.

Liverpool FC International Academy SoCal, based in Southern California is looking for a Customer Service & Player Placement Concierge.

The goals of the role is to deliver an outstanding customer service experience to prospective players and to support our existing families and staff with superior customer service and communication.

We are looking for an individual, driven and passionate to impact the physical and mental health of children in our community.

**Role**

**Incoming Enquiries**:

- Contact all respondents and complete goal assessments.
- Present suitable program options for all players.
- Follow up to complete registrations.
- Filter enquiries and ensure all are completed to a satisfactory resolution.

**Community Events and Programs**:

- Follow up with all attendees, complete goal assessments and successfully place players.

**Tryouts**:

- Manage phone calls to ascertain desired level of play.
- Oversee evaluation process to successfully place players.

**Current Families**:

- Coordinate club communications.
- Deliver exceptional levels of service to answer all enquiries.

**Player Accounts**:

- Manage recreational player accounts and systems..

**Benefits**:

- Professional standards aligned with an Worldwide brand
- Nike apparel

Part-time: Monday to Friday 10am to 3pm

Location: LFC IA Office, Irvine

**Job Type**: Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 25 - 35 per week

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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