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Customer Service Representative

2 months ago

Irvine, United States Cynet Systems Full time
Job Description:

Pay Range $17.04hr - $21.04hr

Responsibilities:
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • bility to work independently and manage one's time.
  • bility to accurately document and record customer/client information.
  • Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Education and Experience:
  • High school diploma or GED preferred.
  • 2-4 years of customer service related experience required.