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Customer Service Specialist

1 month ago

Irvine, United States Compunnel Full time

Title:

Customer Service- Onsite Location:

Irvine, CA 92606 Pay: 19-21 USD/Hr Duration:

5+ Months(Extensions Likely) Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. • Refer unresolved customer grievances to designated departments for further investigation. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. • Ability to work independently and manage one’s time. • Ability to accurately document and record customer/client information. • Previous experience with computer applications, such as Microsoft Word and PowerPoint. Education/Experience: • High school diploma or GED preferred. • 2-4 years customer service related experience required.

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