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Customer Service Specialist
2 months ago
Description
The Customer Service Specialist, under close supervision, is responsible for serving as a liaison, providing product information, and resolving any emerging issues encountered by internal and external customers.
Responsibilities
Answer a high volume of incoming calls and processes email requests.
Process a high volume of orders for distribution of product.
Build and maintain sustainable relationships with internal and external customers.
Provide accurate, valid, and complete information to our customer base.
Follow up and help improve communication, workflow, and process guidelines.
Communicate and collaborate with the customer service team, and proactively engage the supervisor and manager on any issues or emergent situations.
Adhere to all applicable medical device mandated compliance requirements.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
Maintain familiarity with new products and services as they are introduced.
Provide training to new customer service specialists when needed.
Assist customers in resolving complaints and disputes.
Resolve customer issues by clarifying customer complaints, determining the cause of the problem, and following up to ensure resolution.
Respond to customer emails from the customer service inbox; answer questions and provide assistance when required.
Perform special projects and other duties as assigned.
Qualifications
High school diploma or GED required.
Minimum 3 years of experience in Customer Service-related roles.
Demonstrates excellent interpersonal and communication skills with internal and external customers and team members.
Exceptional listening skills with a positive “can-do” attitude.
Critical thinking and problem-solving skills.
Excellent attention to detail and accuracy.
Ability to work on projects simultaneously, using strong organization and prioritization skills.
Basic office technology skills including Microsoft Office applications.
Possess a strong teamwork ethic.
Communicate effectively with a variety of people across various levels, both within and outside the organization.
Strong problem-solving and creative skills, with the ability to exercise sound judgement to make decisions based on accurate and timely analysis.
Ability to work independently with minimal supervision.
Preferred
Medical device related experience preferred.
Experience in Salesforce and Netsuite preferred.
Inari Medical offers competitive health and wealth benefits for our employees. The base pay range for this position is $27.00-$31.00. A range of factors, including location, skills, and experience, will be considered. Actual compensation may vary.
Inari Medical, Inc. advises applicants that employment is subject to completion of a successful background check.
For United States Applicants Only:
Inari Medical E-Verify Poster (English and Spanish)
Inari Medical Right to Work Poster (English)
Inari Medical Right to Work Poster (Spanish)
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