We have other current jobs related to this field that you can find below
-
Customer Service Representative
1 month ago
Irvine, United States AMETEK Full timeThe Customer Service Representative will process orders and administer customer contracts, exhibiting superior customer service. In the role of Customer Service Representative, you will serve as an interface between the Business Unit and the assigned Customer Service, Customer Service Representative, Representative, Processing, Contracts, Manufacturing,...
-
Customer Service Representative
1 month ago
Irvine, United States AMERIHOME Full time** Position Description** **Customer Service Representative** Location **Irvine, CA** Job Code **1689** # of openings **1** Position Title: Customer Service Representative ***Remote in California*** What were looking for: **AmeriHome Mortgage's Consumer Direct Group** is growing and seeking top talent for our Customer Service department. The Customer...
-
Customer Service Representative
4 days ago
Irvine, United States KORE1 Technologies Full timeKORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for Customer Service Representative Customer Service Representative - IMMEDIATE HIRE, MULTIPLE POSITIONS AVAILABLE Location: Irvine, CA We are hiring a Customer Service Representative to manage customer questions regarding our retail products. You will be...
-
Customer Service Representative
4 days ago
Irvine, United States KORE1 Technologies Full timeKORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for Customer Service Representative Customer Service Representative - IMMEDIATE HIRE, MULTIPLE POSITIONS AVAILABLE Location: Irvine, CA We are hiring a Customer Service Representative to manage customer questions regarding our retail products. You will be processing...
-
Customer Service Representative
22 hours ago
Irvine, California, United States Domino's Franchise Full timeJob Title: Customer Service RepresentativeCompany: Domino's FranchiseJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring a positive...
-
Customer Service Representative
2 weeks ago
Irvine, United States Axonics, Inc. Full timeJob Responsibilities To enhance the customer experience of external and internal Axonics customers by consistently providing high quality service in the areas of problem resolution and inquiry management. General Description And Duties To perform this job successfully, an individual must be able to perform each essential job task satisfactorily. The tasks...
-
Customer Service Representative
2 weeks ago
Irvine, United States PETKIT SMART TECHNOLOGY LIMITED Full timeBenefits: Dental insurance Employee discounts Health insurance Paid time off Competitive Compensation Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions...
-
Customer Service Representative
2 weeks ago
Irvine, United States TeleTech Holdings, Inc. Full timeWelcome! Please sign in or register with us. Job Description - Customer Service Representative (03XMG) Customer Service Representative Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative - Retail or Contact Center working onsite in Irvine, CA, you’ll be a part of...
-
Customer Service Representative
2 months ago
Irvine, United States Super73 Full time**Customer Service Representative** Irvine, CA About The Role: SUPER73 is currently looking for an energetic Customer Service Representative to support our growing Customer Care team in a contact center environment. This candidate will optimize the customer experience by providing engaging and resolution minded conversations with all inbound customer...
-
Customer Service Representative
2 months ago
Irvine, United States Missionloans Full timeMission Loans is seeking experienced mortgage professionals who thrive in a fast-paced environment without losing focus on quality of work and delivering an exceptional customer experience. As a customer service representative, you will act as a liaison for our clients and provide product/services information. The best CSRs are genuinely excited to help...
-
Customer Service Representative II
2 months ago
Irvine, United States Western Alliance Bank Full timeThe Customer Service Representative will be handling customer inquiries about our products. These inquiries come from a variety of lead sources and are the result of both inbound and outbound efforts. The Customer Service Representative performs a ba Customer Service Representative, Customer Service, Representative, Retail, Banking, Service
-
Customer Service Representative
5 days ago
Irvine, United States Select Staffing Full timeDescription IMMEDIATE OPENING! Experienced Customer Service RepresentativeBring Your Passion for Customer Service to Select. Looking for a company that values your experience and offers the opportunity to advance? Then Select may be the next stop along your career path. We are NOW HIRING an Experienced Customer Service Representative. Join a professional...
-
Customer Service Representative
1 month ago
Irvine, United States Select Staffing Full timeDescription IMMEDIATE OPENING! Experienced Customer Service RepresentativeBring Your Passion for Customer Service to Select. Looking for a company that values your experience and offers the opportunity to advance? Then Select may be the next stop along your career path. We are NOW HIRING an Experienced Customer Service Representative. Join a professional...
-
Customer Service Representative
1 week ago
Irvine, United States Qmerit Full time $22 - $25Job DescriptionJob DescriptionJOB DESCRIPTIONCustomer Service Representative The ideal candidate will report to our Irvine, CA office on a hybrid basis (minimum 3x/week). However, highly qualified remote candidates may be considered.Rate of Pay: $22-25 per hourCOMPANYQmerit, headquartered in Irvine, California, simplifies the adoption of electrification...
-
Customer Service Representative
3 months ago
Irvine, United States Waterworks Aquatics Full timeJob DescriptionJob DescriptionWere hiring PART-TIME/FULL-TIME CUSTOMER SERVICE REPRESENTATIVES!Are you an empathetic person who has a passion for helping others? Are you an enthusiastic people-person? Are you a confident and adaptable person who can close the deal? Youre in luck! We are looking for exceptional customer service representatives that can...
-
Customer Service Representative
2 weeks ago
Irvine, United States Eastridge Workforce Solutions Full timeEastridge Workforce Solutions is a leading provider of workforce management solutions, dedicated to connecting skilled professionals with rewarding opportunities. We are urgently seeking an experienced Customer Service Representative to provide customer support to a leading supplier of laboratory equipment. For immediate consideration, apply today. Job...
-
Customer Service Representative
3 months ago
Irvine, United States JobTracks Full time**Customer Service Representative** CA - Irvine We are looking for a Customer Service Rep to join the busy team of a Title Company in Irvine. * We want the hire to start on Sept 1, 2021. * 8-5 work schedule but can be flexible. * $17-20, previous experience is asignificant plus,but the client is willing to train. * Looking for someone who is a great...
-
Customer Service Representative
1 month ago
Irvine, United States Titanml Full time**Customer Service Representative** Production Irvine, California Minimum Experience **Mid-level** Summary: The Business Development Representative, (BDR), is responsible for developing business-to-business relationships, lead generation, generating co-branding techniques and brand awareness, advocating the use of marketing tools, strategy and planning,...
-
Customer Service Representative
3 weeks ago
Irvine, United States Express Employment Professionals Irvine, CA Full timeExpress Employment Professionals, Irvine is seeking a Customer Service Representative for the consumer goods division of a Global Fortune 500 company: One of the largest and most admired companies in the world. This is a long-term, full-time, on-site contract opportunity based in the Irvine, CA area. Starting compensation is $20.00 to $22.00/hour. ...
-
Customer Service Representative
3 weeks ago
Irvine, United States Express Employment Professionals – Irvine, CA Full timeExpress Employment Professionals, Irvine is seeking a Customer Service Representative for the consumer goods division of a Global Fortune 500 company: One of the largest and most admired companies in the world. This is a long-term, full-time, on-site contract opportunity based in the Irvine, CA area. Starting compensation is $20.00 to...
![Qmerit](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
1 month ago
JOB DESCRIPTION
Customer Service Representative - Remote - Mountain or Pacific Time Zone Preferred
Hourly Rate: $22-25 per hour
COMPANY
Qmerit, headquartered in Irvine, California, simplifies the adoption of electrification products for single and multi-family residential and small business markets. A leader in green energy transformation, the company provides value-driven services throughout the renewable energy equipment implementation lifecycle. This is delivered through Qmerit’s network of company owned contractors, value added resellers and independent certified service providers, skilled in system application and integration as well as ongoing maintenance. Combining this nation-wide network of certified electrical contractors with the company’s digital managed services platform and white-glove concierge services. Qmerit delivers customers an unmatched quality experience when installing electric vehicle (“EV”) charging stations and integrating to battery storage, solar systems, emergency power and microgrid solutions.
Qmerit website: www.qmerit.com
JOB SUMMARY
Qmerit is seeking a full-time, Customer Service Representative to join our growing Client Success team. We are looking for an enthusiastic individual who can efficiently manage customer service-related issues and speak competently and confidently with EV customers and electrical contractors. The successful candidate will have the drive and aptitude to gain a solid command of the company's service offerings, processes, and technology platform. The CSR must continuously interact with a pleasant and customer-centric demeanor and uphold high customer satisfaction ratings from a variety of audiences.
The ideal candidate is resourceful, organized, a good problem solver, and has an eye for detail.
RESPONSIBILITIES
Our primary service offering is matching EV customers to our certified contractors for in-home electrification project fulfillment. In this role, the CSR will be speaking with both EV customers and contractors to answer questions and provide guidance on home installation projects. Another responsibility includes supporting our contractors via web technology on our program requirements and expectations and helping facilitate the use of the Qmerit technology platform to manage customer projects.
With that overview, the CSR responsibilities are:
- Maintain a high level of professionalism and establish positive rapport with customers, contractors, and internal teams
- Maintain a portfolio of assigned installation programs, ensuring project timelines, service delivery, and pricing meet customer expectations
- Proactively follow up with customers and contractors regarding their projects, answering questions, providing updates, and addressing concerns
- Handle inbound calls that are escalated from the L1 CSR team, ensuring timely and effective resolution of customer inquiries and issues
- Respond to emails and digital requests from EV customers, auto dealers, and electrical contractors regarding Qmerit processes
- Initiate outbound calls and follow-up emails to contractors needing assistance with customer project responsiveness
- Strive to maintain high Customer Satisfaction (CSAT) and Net Promoter Score (NPS) for assigned programs by providing proactive customer communication, timely response, and an excellent customer experience throughout the project lifecycle
- Collaborate with contractors and internal teams to address post-installation issues that may arise within the assigned programs, such as installation quality and communication concerns
- Track and prioritize activities using online dashboards and customer activity portals to ensure efficient workflow management
- Utilize customized templates and macros when responding to customers and contractors and create custom emails to address individual project requests
- Enter and update customer/ticket information accurately in HubSpot, our customer service software, during and after each interaction
- Stay updated on product knowledge and remain informed about any changes in program administration, software updates, and company processes through collaboration with the management team
- Provide insights and suggestions, as appropriate, for technology and process improvement opportunities
- Strive to provide exceptional service and achieve high Customer Satisfaction scores across all Qmerit programs
REQUIRED QUALIFICATIONS
- Strong written and verbal communication skills
- Advanced Microsoft Office Skills
- Demonstrates a working knowledge of the technology tools required within assigned responsibilities
- Effective organization and time management skills
- Ability to manage multiple tasks with keen attention to detail
- Strong problem-solving skills
- High level of professionalism
EXPERIENCE
- Previous experience in a customer service, administrative, or project coordinating role: Minimum 1-3 years of experience required
- Experience with Five9 and/or HubSpot: Preferred, but not required
- Experience in a related industry: Preferred, but not required
- Project management experience: Preferred, but not required
- Cross-functional collaboration experience preferred, but not required
- Continuous improvement experience: Preferred, but not required. Experience in identifying process improvement opportunities is valued
EDUCATION
- High school diploma or equivalent certification required
- Associate degree or higher (preferred)
- Relevant certifications or courses (optional)
Job Type: Hourly, non-exempt
Powered by JazzHR
Q46g7GCyZ7