Coordinator, Workforce Support and Development

3 weeks ago

Norfolk, United States Didlake, Inc. Full time

Starting pay $47,195

The Coordinator for the Workforce Support and Development program will carry out the key components of the program by conducting intakes, assessments, writing Employee Support Plans (ESP), and training Supervisors on how to use the Employee Support Plan as a tool and resource to best support employees with disabilities. The Workforce Support and Development Coordinator will be a continuous resource for an assigned caseload of employees with disabilities working on our contract, retail, and corporate employment sites.
- The Workforce Support and Development Coordinator will gather, analyze, and summarize the support needed to maximize the potential of new employees with disabilities working on contract, retail, and corporate employment sites operated by Didlake.
- In conjunction with Human Resources and regulatory requirements, the Workforce Support and Development Coordinator will assist the new employee with understanding the requirement of providing Documentation of Disability and assist with obtaining the necessary documents. This may include calls to medical/psychiatric/rehabilitation/school professionals to obtain documents when adequate authorization is provided.
- Assist with clearance/badging paperwork if the new employee needs assistance.
- Conduct Intake and Assessment meetings with new employees to determine specific, individualized support needs to be outlined in an Employee Support Plan (ESP).
- The coordinator must possess the ability to determine the best method of communication and present and gather information in a manner conducive to the employee's cognitive level of functioning. The coordinator must be respectful with their approach while delving into the 7 Functional Limitation Areas of the new employee's life, as it relates to barriers to competitive employment.
- Based on the Intake/Assessment meeting, Assessment Form, and information observed by onsite management, write clear, concise Employee Support Plans (ESP) for assigned employees as a resource for Didlake managers and employees on the worksite.
- Develop Employee Support Plans (ESP) within the Lauris Electronic database.
- The coordinator must possess the ability to explain work-related support needs (ESP) to site Managers and provide additional information and resources relevant to disability when requested.
- Schedule Intakes/Assessments as assigned, stay within established timeframes, and meet deadlines for completion.
- Provide routine follow-up contacts with Workforce Support and Development participants and site management to determine if ESP is providing adequate guidance and if any additional resources are needed to improve employee performance.
- Using the Lauris Electronic database, Document all contacts in which Workforce Support and Development supports are requested, provided, and/or Workforce Support and Development participant contact is made.
- Follow all program SOPs that address processes for responding to acute situations or issues reported to Workforce Support and Development by HR and/or site management.
- Provide direct interaction and/or follow-up support to assist HR with Workforce Support and Development personnel issues as assigned.
- Keep the Workforce Support and Development Director apprised of any participant issues that may result in termination and all efforts to support participants and Supervisors with barriers to successful employment.
- Provide suggestions and guidance, as requested, if needed to assist with an employee issue.
- Required
- Heavy travel to Didlake worksites and offsite meeting locations throughout Northern VA, Maryland, DC, and PA.

Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities and day support services. We provide rewarding and purposeful work.

**Requirements**:
**Education**:

- BS/BA in Education, Rehabilitation, Psychology, or similar, plus a minimum of 2 years relevant experience providing direct support to adults with a variety of disabilities or a High School diploma plus a minimum of 5 years relevant experience providing direct support to adults with a variety of disabilities.

**Skills and Abilities**:

- Extensive experience providing direct rehabilitation services to adults with a variety of disabilities.
- Must be able to represent the program as a Subject Matter Expert on a variety of disability-related supports and effectively train Didlake supervisors.
- Thorough knowledge of evaluative processes to determine supports important to and for individuals with a variety of disabilities.
- Strong ability to listen to employee support needs and translate those to relevant strategies on the worksite.
- Must have the ability to write clear, concise Employee Support Plans (ESP) that are r

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