Staff Services Analyst
2 weeks ago
The Contractors State License Board is currently recruiting for a Staff Services Analyst in the Enforcement Division, Mediation Center.
The position is located in **Norwalk.**
Under supervision of the Supervising Special Investigator (SSI) I, the Staff Services Analyst (SSA) is responsible for performing a wide variety of analytical assignments for the Enforcement division’s Intake and Mediation Center. The SSA reviews incoming consumer complaints, gathers evidence from the parties, analyzes contractor law, conducts mediation, and makes recommendations. The SSA also tracks all complaints and determines priority, ensuring to meet established timelines. The SSA prepares and analyzes tracking spreadsheets and prepares summary reports based on findings to ensure a timely and fair complaint handling process.
- In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.
**CalCareers Exams**:Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.
Please refer to the “Application Instructions” and “Additional Instructions” for information on how to apply.
- You will find additional information about the job in the **Duty Statement**.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
- STAFF SERVICES ANALYST
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
**Job Code #**:
- JC-432930
- **Position #(s)**:
- 622-315-5157-XXX
- **Working Title**:
**Mediator**
**Classification**:
- STAFF SERVICES ANALYST
$3,640.00 - $4,561.00 A
$3,941.00 - $4,933.00 B
$4,726.00 - $5,916.00 C
- **# of Positions**:
- Multiple
- **Work Location**:
- Los Angeles County
- **Telework**:
- Hybrid
- **Job Type**:
- Permanent, Full Time
- **Facility**:
- Contractors State License Board
- Department Information
Established in 1929, the Contractors State License Board mission is to protect consumers by regulating the construction industry through policies that promote the health, safety, and general welfare of the public in matters relating to construction. The Board provides this public service by qualifying and licensing individuals, establishing regulations, enforcing laws and regulations, and providing information so that consumers can make informed decisions.
- The Department of Consumer Affairs (DCA) has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees. DCA is committed to diversity, equity, inclusion, and accessibility in carrying out its consumer protection mission, and DCA solidifies this commitment starting with its recruitment efforts. DCA enriches its diversity through a workforce that reflects the population it serves, delivers successful results through inclusive team work where all contributions are valued, ensures every employee receives fair opportunities to succeed, and enables all employees to do their best by providing access to tools, resources, information, equipment and career development.
Special Requirements
- Incumbent in this position will be required to submit fingerprints to the Department of Justice for criminal history background clearance and be cleared before hiring.
Application Instructions
Final Filing Date: 5/31/2024
- **Who May Apply**
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
- **How To Apply**
- **Address for Mailing Application Packages**
Department of Consumer Affairs
-Attn: Recruitment Technician, 622, JC# 432930, FFD: 5/31/24
-1625 North Market Blvd., Suite N-321
-Sacramento, CA 95834
**Address for Drop-Off Application Packages**
Department of Consumer Affairs
-Attn: Recruitment Technician, 622, JC# 432930, FFD: 5/31/24
-1625 North Market Blvd., Suite N-321
-Sacramento, CA 95834
-Please note: The drop off location may be non-operational on weekends and holidays.
-08:00 AM - 05:00 PM
**Required Application Package Documents**
- Resume is optional. It may be included, but is not required.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on thi
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