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Staff Services Analyst
4 months ago
Under the supervision of the Staff Services Manager I (SSM I), the Staff Services Analyst (SSA) is responsible for varied analytical work related to the State's hearing process for a wide variety of programs, such as, Medi-Cal, Cal-Fresh, Covered California, etc. The incumbent works directly with claimants and authorized representatives (ARs) to file oral hearing requests.
- Analyzes and researches claimants' calls for various public assistance programs (e.g., California Work Opportunity and Responsibility to Kids (CalWORKs), MediCal, KinGAP, etc.) via Virtual Contact Center (VCC). Prepares and files oral state hearing requests in the Appeals Case Management system (ACMS) for applicants/recipients who are disputing their public assistance benefits, to ensure due process is met in accordance with federal and state law. Communicates policy, procedures and program information in language more readily understood by clients. Suggest referrals and/or make alternative recommendations to claimants that may help facilitate a resolution to their problem. Correspond with program and claimants, and review any additional information received. Generates automatic letters through ACMS per claimants' request. Maintains current, organized, and retrievable program material to ensure accurate and timely responses. Research and analyses claimants' issues and personal data through the California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS) and/or Medical Eligibility Data System (MEDS) to file hearing requests on claimants' behalf. Assists with escalations based on complexity. Responds to inquiries from other entities in the California Department of Social Services (CDSS), and cross trained to assist the Department of Health Care Services (DHCS), Covered California, federal government, other state departments, county welfare departments regarding processing hearing requests, program activities and special projects.
- **Benefits**:The state offers comprehensive benefits including health, dental, vision, long term care and disability insurance, as well as paid leave. Please see the Benefits section below for more details.
You will find additional information about the job in the **Duty Statement**.
Working Conditions
**THIS POSITION IS LOCATED IN SACRAMENTO, CA 95814. PARTIAL TELEWORK.**
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
- STAFF SERVICES ANALYST
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
**Job Code #**:
- JC-434513
- **Position #(s)**:
- 800-442-5157-713
- **Working Title**:
**Customer Service Phone Agent**
**Classification**:
- STAFF SERVICES ANALYST
$3,640.00 - $4,561.00 A
$3,941.00 - $4,933.00 B
$4,726.00 - $5,916.00 C
- **# of Positions**:
- 1
- **Work Location**:
- Sacramento County
- **Telework**:
- Hybrid
- **Job Type**:
- Permanent, Full Time
- Department Information
- Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The California Department of Social Services (CDSS) serves, aids and protects needy and vulnerable children and adults in ways that strengthen and preserve families, encourage personal responsibility and foster independence. CDSS employees are our most important resource in serving California’s needy and vulnerable children and families.
- We provide timely, independent and impartial due process hearings and produce timely, legally correct decisions. We maintain the integrity of the state hearing process, provide efficient administration of the state hearing process, communicate with counties, claimants, and others to achieve an efficient and effective state hearing process and identify and influence various issues that arise in the state hearing process that appear inconsistent with existing law or policy.
- CDSS Culture
- CDSS’ goal is to foster a culture that values diversity, equity, and inclusion within our Department, that actively invites the contribution and participation of all people, and is representative of the varied identities and different perspectives in California. In our role as public administrators, our charge is to ensure that our programs and our workplaces provide all Californians the opportunity to thrive.
- Special Requirements
- The position(s) require(s) a Background Investigation be cleared prior to being hired.
The **Statement of Qualifications (SOQ)** must be submitted along with the Application/Standard Form (STD) 678 in CalCareers. The SOQ should be typed with no longer than two letter pages using no smaller than 12 point size, Arial font. Application packages received without specific responses to the supplemental questionnaire will not be considered.
- Your SOQ must specifically address the following question(s) to be considered for this position:
- 1. How would you descri
