College Enrollment Navigator

2 weeks ago

Richmond, United States Northern Virginia Community College Full time

Posting Summary**Working Title**
- College Enrollment Navigator**Role Title**
- Education Support Spec II**Role Code**
- 29143-FP**FLSA**
- Nonexempt**Pay Band**
- 03**Position Number**
- 28000436**Agency**
- Northern VA Community College**Division**
- NV280-Office of Student Services**Work Location**
- Multiple Locations**Hiring Range**
- $48,000 - $58,000**Emergency/Essential Personnel**
- No**EEO Category**
- E-Paraprofessional**Full Time or Part Time**
- Full Time- Yes**Does this position have a bilingual or multilingual skill requirement or preference?**
- Yes**Work Schedule**
- Monday - Friday 8:30 am - 5:00 pm**Sensitive Position**
- NoThe College Enrollment Navigator is a vital role, serving as a resource and guide to applicants. The College Enrollment Navigator provides high-quality service allowing applicants to successfully complete the college onboarding process. They will embrace a holistic model of care and use the case management approach for new student onboarding. They will serve as the primary point of contact for a new student - decreasing the fragmentation of services and providing quality care across a continuum of enrollment requirements.
**Duties and Tasks**:

- Keeps applicants engaged from the first point of contact through registration.
- This is accomplished by: monitoring applicant progress throughout the enrollment process, responding to all questions/inquiries, and providing information about Northern Virginia Community College career and educational pathways and the enrollment process.
- Collaborates with college colleagues to remediate barriers to student enrollment, with the goal of enrolling a prospect within 24-48 hours of the first inquiry.
- Enrollment Navigators are not expected to be all-inclusive content matter experts; however, they will have expertise in connecting with experts to allow for seamless onboarding.
- Will receive extensive training in the Culture of Care prior to meeting with students, a toolkit for on-the-job reference, and required ongoing professional development throughout the year.

**Special Assignments**

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

**KSA's/Required Qualifications**

**Knowledge**:

- Understanding of and commitment to open-access community college philosophy.
- Basic understanding of credit and non-credit program coordination processes, policies, rules, and regulations.
- Knowledge of effective, equity-minded, evidence-based practices and a culture of care within student services.
- Knowledge and understanding of academic and workforce programs.
- Knowledge of the policies, procedures, and regulations at the institutional, state, federal, and accreditation-level that impact postsecondary education.
- Knowledge of higher education principles of shared governance.
- Proficiency with Microsoft Office products, typing and web browsers

**Skills**:

- Skilled in forming effective partnerships and collaborations across diverse stakeholders.
- Skilled in interpersonal communication and conflict resolution.
- Skilled in leading, developing, and managing personnel.
- Skilled in managing projects and processes from idea through execution and evaluation.
- Excellent written and verbal communication skills
- Ability to work in a congenial and professional manner with students, faculty, and staff.

**Abilities**:

- Synthesize and present data to varied audiences.
- Analyze and make sound, informed, and well-considered recommendations on complex issues.
- Work effectively with a diverse student body and workforce, demonstrating exceptional customer service.
- Maintain confidentiality on individual student and personnel matters.
- Maintain and meet deadlines and deliver high-quality work products when managing multiple and competing priorities.
- Multi-task and collaborate effectively as a member of a goal-oriented team.
- Maintain effective interpersonal relationships within the Division and with personnel from other College departments as well as third-party entities
- Collaborate with enrollment services staff, academic advisors, program managers, department chairs, and other partners.
- Build diversity, equity, inclusion, and student success.
- Work evenings and weekends.
- Travel between campuses may be required

**Minimum Qualifications**:

- Experience working in a customer service role.
- Experience working in a fast-paced environment.
- Experience working on a PC with MS Office Suite, Google Applications, and Zoom.
- Experience working in a college environment serving or supporting students.

**Additional Considerations**

**Additional Considerations**:

- Experience working in a college admissions office as a student or professional.
- Experience working in teams, towards team goals.
- Fluency in a second language.

**Operation of a State Vehicle**
- No**Supervises Employees**
- No**Required Travel**

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