Cs Global Workplace Services Program Manager

4 weeks ago

Santa Clara, United States INTEL Full time

Join Intel and build a better tomorrow. Intel is in the midst of an exciting transformation, with a vision to create and extend computing technology to connect and enrich the lives of every person on Earth. So join us and help us create the next generation of technologies that will shape the future for decades to come.

Corporate Services (CS) touches the lives of every Intel employee every day. CS creates an environment where employees can prosper while creating the innovative technologies that make amazing possible. Our scope is vast and includes operating and maintaining all Intel sites, offices, labs and factories globally as well onsite services and experiences that help employees stay safe and productive. CS also helps to make Intel and our community a greener place by supporting Intel commitment to environmental sustainability, including investing in conservation projects, setting company-wide environmental targets and driving reductions in greenhouse emissions, energy use, water use and waste generation.

The Global Workplace Services Program Manager drives the overall program strategy for services, amenities, and the Wellness program across Intel's global portfolio. In this role, you will be responsible for defining the global program strategy/goals, partner with regional and site teams to execute this strategy, track program performance and lead global program initiatives. You will drive amazing workplace experiences, seek out the developing trends (both inside and outside of Intel), and you will drive the efforts to deliver positive value through greater productivity, sustainability, and efficiency.

**As an **CS Global Workplace Services Program Manager **your responsibilities will include but are not limited to**:

- Responsible for overall program strategy for Intel’s global wellness program and fitness centers, and workplace services and amenities.
- Develop and document program standards aligned with industry best practice (i.e., service offerings, hospitality expectations, design/experience playbook, etc.).
- Manage and execute to the program governance model to track Key Performance Indicators (KPIs) for customer satisfaction, service utilization, service delivery quality and supplier health.
- Track and report program financial performance.
- Manage and execute program marketing and communication strategy.
- Track and refine continuous improvement roadmaps to advance service delivery and employee experience.
- Drive close partnerships with other global Workplace Services program managers.
- Provide Workplace Services Subject Matter Expertise (SME) support to all regional and local teams.
- Project management: Coordinate and schedule wellness programs and events in alignment with global strategy and program roadmap.
- Supplier sponsor: Manage relationship and contract expectations for Exos, Intel’s global fitness supplier.
- Collaborate and partner with other business units, ERGs, workplace services, and wellness stakeholders to cross-promote wellness services and deliver holistic employee programming.

**Note**: This will be a 1-year contract role.

Intel invests in our people and offers a complete and competitive package of benefits employees and their families through every stage of life.

**Qualifications**:
**Minimum Qualifications**:

- Bachelor’s degree in Business Administration, Hospitality or similar discipline.
- 5+ years of experience in workplace services, facilities soft services, hospitality, event management, or similar experience.

**Preferred Qualifications**:

- Expert developing presentations and delivering to audiences of all sizes and levels in the organization.
- Strong data analytics.
- Proven leadership, a self-starter, and team player with demonstrated ability to innovate and drive change.
- Program Management - KPI Tracking, Program Execution.
- Project Management - Project/Program Planning, Project Coordination, Project Execution. PMP or other relevant professional certifications will be an added advantage.
- Stakeholder Management - experience effectively managing relationships and partnering with many stakeholders, varying in seniority, to execute effectively.
- Supplier Management - experience in managing supplier contracts, relationships, and managing global/regional programs and projects.
- Analytical skillset - skills and experience working with collating, organizing, analyzing, and reporting out data to gain insight and drive performance improvement.

**Inside this Business Group**:
As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art - from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support. Employees in the Technology Development and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all

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