IT Desktop Support Technician

3 weeks ago

Washington, United States Protos IT, LLC Full time

Title: Desktop Support Technician
Location: Washington, DC
Duration: 6 months Contract To full time Hire
- Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base
- Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail
- Installation of specialty software which is not already packaged in SCCM
- Removal of devices from the network as directed by Security
- Assess issues and diagnose problems with printers
- Install printer toner

A key part of the deskside support staff’s job is interfacing with customers and leaving the customer with his or her problem resolved, in a very timely manner. As such, the ability to prioritize work based on ticket and customer priority, the ability to communicate clearly and effectively, and the ability to work across multiple building in Washington without direct supervision are all critical to the success of the individuals selected for these positions. Some members of the deskside support staff will also provide technical support to the senior management offices and senior leadership offices within the Department of Justice. Due to the critical importance of the work done in these offices, timely and professional response to all incidents and service requests must be achieved. This “white glove” service may sometimes require after-hours support to be provided.

Required Education & Experience:

- High School diploma with 5+ years of prior relevant experience
- Customer service-focused attitude
- Current Public Trust clearance
- Ability to maintain a Public Trust clearance
- Past experience providing IT (Tier II) support in a Windows office environment
- Excellent written and verbal communication skills
- Use of an ITSM ticketing system

Desired Requirements:

- Past experience with Department of Justice components
- Current Secret clearance

**Job Types**: Full-time, Contract

Pay: $35.00 - $40.00 per hour

Experience level:

- 3 years

Schedule:

- 8 hour shift

**Education**:

- High school or equivalent (required)

**Experience**:

- SCCM: 1 year (required)
- Desktop support: 5 years (required)
- ITSM Ticketing System: 1 year (required)

Security clearance:

- Confidential (required)

Work Location: In person

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