![Tandym Group](https://media.trabajo.org/img/noimg.jpg)
Desktop & Client Support Technician (Tier II)
3 weeks ago
A globally recognized media organization in Washington, D.C. is currently seeking a new Desktop & Client Support Technician for a Tier II position with their team.
***The schedule would be Monday to Thursday (12pm to 9pm) and Sunday (6am to 3pm) with Fridays & Saturdays being off.***
Responsibilities:
The Desktop & Client Support Technician will:
- Monitor ticket queue and other support channels and respond accordingly
- Troubleshoot hardware and software issues onsite and remotely
- Assist with equipment setups and moves
- Handle computer imaging and configuration
- Log, update and follow up on support requests in ticketing system
- Ensure support meets the customer requirements as defined in the Service Level Agreements
- Assist other groups in Technology with tasks required onsite
- Assist with technical projects, including planning, implementing, assisting in the installation and setup of software products and hardware and other duties as assigned
- Communicate any escalation of issues and/or feedback to proper management.
- Perform other duties, as needed
Qualifications:
- Experience in a Help Desk / Desktop Support environment
- Basic understanding of networks
- Experience with supporting mobile devices (iOS and Android)
- Experience working with Microsoft Office 365, Windows and Mac environments
- Solid problem solving and time management skills
- Great interpersonal skills
- Excellent communication skills (written and verbal)
- Strong attention to detail
- Highly organized
Desired Skills:
- Associate's and/or Bachelor's Degree
- Okta, Dropbox, Zoom, Slack experience
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