Desktop & Client Support Technician (Tier II)

3 weeks ago


Washington, United States Tandym Group Full time

A globally recognized media organization in Washington, D.C. is currently seeking a new Desktop & Client Support Technician for a Tier II position with their team.

***The schedule would be Monday to Thursday (12pm to 9pm) and Sunday (6am to 3pm) with Fridays & Saturdays being off.***

Responsibilities:

The Desktop & Client Support Technician will:

  • Monitor ticket queue and other support channels and respond accordingly
  • Troubleshoot hardware and software issues onsite and remotely
  • Assist with equipment setups and moves
  • Handle computer imaging and configuration
  • Log, update and follow up on support requests in ticketing system
  • Ensure support meets the customer requirements as defined in the Service Level Agreements
  • Assist other groups in Technology with tasks required onsite
  • Assist with technical projects, including planning, implementing, assisting in the installation and setup of software products and hardware and other duties as assigned
  • Communicate any escalation of issues and/or feedback to proper management.
  • Perform other duties, as needed

Qualifications:

  • Experience in a Help Desk / Desktop Support environment
  • Basic understanding of networks
  • Experience with supporting mobile devices (iOS and Android)
  • Experience working with Microsoft Office 365, Windows and Mac environments
  • Solid problem solving and time management skills
  • Great interpersonal skills
  • Excellent communication skills (written and verbal)
  • Strong attention to detail
  • Highly organized

Desired Skills:

  • Associate's and/or Bachelor's Degree
  • Okta, Dropbox, Zoom, Slack experience


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