Desktop Support Technician

3 weeks ago


Washington, United States Gridiron IT Full time

Duties: Responsible for providing desk side and/or call center support to end users for complex issues. Escalation point for IT Support Tech level 1. Researches end-user issues and develops a plan for remediation. Performs research and resolution support independently. Creates, updates and closes, incident and service requests with the IT service management system. Adheres to IT Processes and SOPs.

**Additional skills required**:

- Will be required to work on-site and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues.
- Responds to dispatched assignments usually involving the installation, repair or maintenance of computer hardware and peripherals at the customer’s office or desk location.
- Installs, modifies, and repairs computer hardware and software using remote access tools
- Provides end-user software and hardware troubleshooting
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Maintains current knowledge of relevant technology as assigned
- Provides support for all Moves, Adds, Changes

Pay: $49,403.78 - $55,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Help desk: 3 years (preferred)

Ability to Relocate:

- Washington, DC: Relocate before starting work (required)

Work Location: In person



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