Desktop Support Technician
3 weeks ago
Duties: Responsible for providing desk side and/or call center support to end users for complex issues. Escalation point for IT Support Tech level 1. Researches end-user issues and develops a plan for remediation. Performs research and resolution support independently. Creates, updates and closes, incident and service requests with the IT service management system. Adheres to IT Processes and SOPs.
**Additional skills required**:
- Will be required to work on-site and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues.
- Responds to dispatched assignments usually involving the installation, repair or maintenance of computer hardware and peripherals at the customer’s office or desk location.
- Installs, modifies, and repairs computer hardware and software using remote access tools
- Provides end-user software and hardware troubleshooting
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Maintains current knowledge of relevant technology as assigned
- Provides support for all Moves, Adds, Changes
Pay: $49,403.78 - $55,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Help desk: 3 years (preferred)
Ability to Relocate:
- Washington, DC: Relocate before starting work (required)
Work Location: In person
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