Desktop Support Technician

3 weeks ago

Washington, United States Spatial Front, Inc. Full time

Description:
SFI is looking for a Desktop Support Technician to work onsite at one of our government clients to provide Tier II IT support.

**Must be able to work shifts between 7:00 am-6:00 pm, Monday-Friday**

**Location: Washington DC, OnSite Daily**

**Primary Responsibilities**:

- Provide advanced desktop support troubleshooting for escalated issues.
- Image and reimage PCs, laptops, tablets, and mobile devices.
- Perform staging of devices including OS install, renaming computers, joining Domains, installing software as requested in the ticket, and profiling to cache credentials.
- Resolve desktop support issues escalated from the Tier 1 Service Desk
- Create tickets in Service Now and handle Walk-Ins
- Resolve configuration issues and troubleshoot PCs, laptops, mobile devices, and tablet
- Imaging and reimaging of PCs/laptops
- Staging PCs, laptops, tablets, and mobile devices
- Provide break/fix support to Government equipment
- Handle Walk-ins
- Install specialty, supported software not packaged in SCCM
- Move equipment, connect end-user devices, and remove equipment from the network as needed
- Add new accessories to and upgrade existing equipment
- Order parts to repair equipment, as approved by the Government, and perform break/fix on equipment
- Assess and troubleshoot printer issues and forward issues to vendors as needed
- Be the primary interface with vendors where the Government has a maintenance agreement
- Verify and inventory assets
- Thoroughly document troubleshooting, resolution, and escalation information

**Requirements**:

- At least 2-3 years of relevant experience
- Must be able to work a shift between 7 AM - 6 PM M-F (Eastern Time)
- Proficient with Microsoft Windows, Active Directory
- Ability to quickly diagnose and troubleshoot issues with customer equipment
- Ability to install hardware components and peripherals

**Desired Skills & Qualifications**:

- Ability to interact at all levels of management internally, and with customers and suppliers
- Superior communication skills, both verbal and written
- Excellent follow-through
- Professional appearance
- Takes initiative and doesn’t need constant instruction
- Must be able to multi-task and manage time among clients
- Flexibility and ability to bounce between projects quickly

**Additional Information**:

- Public Trust background investigations can take approximately four to eight weeks and require fingerprinting.

**Other Information**:

- The salary for this position is $**40,000 - $50,000** annually
- This is a full-time W2 position.
- Please no agencies, third parties, or corp-to-corp.
- Spatial Front Inc. is an Equal-opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- Spatial Front Inc. participates in E-Verify.

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