Technical Support Assosciate

2 months ago

New York, United States Gramercy Tech Full time

The Technical Support Associate will assist in managing badge printing, shipping, equipment testing (ipads, computers, printers), troubleshooting and general organization for an event technology based company and office assistance.

**Key Responsibilities**:
Provide equipment and badging expertise for internal / external stakeholders to achieve project goals.

Assist with the registration and badging process flow that streamlines communication and productivity.

Create and track Check In, Badging, and Lead Retrieval Focused Scopes of Work (SOW’s) and Project Change Notices (PCN’s)

Lead all client communications and manage multiple client projects.
- Own day-to-day client communication, management, and project delivery responsibilities. Work directly with the client(s) to ensure their events are produced and delivered on-time and on-target, with deliverables falling within the applicable scope, timeline, and budget.
- Plan kick off meetings, when necessary, and engage core project team to assist in planning the various stages of planning, implementation and execution.
- Create and maintain all Client documentation.
- Proactively manage changes in project scope, and communicate, deliver PCN and acquire approval via the change process.

Essential resource for all on-site projects involving gear
- Test equipment prior to being deployed to onsite events
- Troubleshoot equipment including printers, devices and software
- Shipping (to/from all locations)
- Tracking inventory and gear rentals
- Write and compile equipment maintenance documentation
- Print, label and organize credentials, check quality control

Coordinate and collaborate with internal teams/departments to execute all aspects of the event(s).
- Arrange and track shipping of gear and supplies
- Onsite crew documentation
- Coordinate shipping, receiving and inventory of equipment going to and returning from events

Track project milestones and deliverables across other departments, resources or 3rd party contractors.
- Freelance technicians
- Gear rental(s)
- Gear and supply shipping
- Supply purchases
- Lead retrieval vendor(s)
- Inventory maintenance
- SOS & FedEx tracking

Track budget and resources to insure profitable projects, which includes reconciliation of projects within 14 days of end of services.

Strategize with clients and provide solutions where needed, specifically thinking outside the box while staying within the structure/template of the platform.

Assist with live support on show days which include on-site tech support, troubleshooting client/attendee technical issues, client modifications, etc.

Maintain experience and understanding of the platform, technology behind the platform, and available plug-in products which can enhance a virtual event.

Schedule: ~9:30am-5:30pm onsite at NYC office. Some travel (25%) required

Pay: $60,000.00 - $80,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off

Experience level:

- 4 years

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Event planning: 4 years (preferred)
- equipment testing (ipads, computers, printers): 4 years (preferred)

Ability to Relocate:

- New York, NY 10018: Relocate before starting work (required)

Work Location: In person

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