Technical Support Specialist

4 weeks ago

New York, United States DRUID AI Full time

Come join our team


DRUID is an end-to-end platform for building AI-driven conversational business applications, designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. DRUID intelligent virtual assistants enable fast, personalized, omnichannel, and hyper-automated interactions while speaking each organization’s language via open integrations with any existing enterprise systems and RPA technologies.

With a 250% growth rate for 2022, 160+ partners and 175+ clients worldwide, DRUID AI actively builds on its vision to provide employees with an intelligent virtual assistant that helps people work easier and faster.


We are looking for a proactive & motivated Technical Support Specialist to join our team and play a key role in ensuring the success of our clients by providing exceptional technical support. The successful candidate will be responsible for addressing customer inquiries, troubleshooting technical issues, and collaborating with internal teams to deliver effective solutions.



What you’ll do at DRUID:

  • Collaborate with clients and/or partners to understand and address their technical challenges related to our products
  • Diagnose and resolve technical issues reported by clients and/or partners, ensuring timely and effective solutions
  • Provide technical guidance and assistance to clients and/or partners in implementing and using our products
  • Work closely with cross-functional teams to comprehend the technical aspects of ongoing projects
  • Maintain detailed and accurate records of technical issues and resolutions
  • Identify areas of improvement in products and processes to enhance customer satisfaction



What you’ll bring to DRUID


  • Proven experience in a technical support role, preferably in the IT/automation or software post-implementation field
  • Excellent communication skills, both written and verbal
  • English language is mandatory and any other language is a plus
  • Ability to manage multiple priorities in a dynamic and fast-paced environment
  • Positive and collaborative mindset with a focus on delivering outstanding customer service
  • Familiarity with technical tools and languages, including but not limited to database (MS SQL, Oracle), JavaScript , API (REST/SOAP), UiPath RPA, CSS, entities and types of data

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