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Technical Support Specialist

4 months ago

New York, United States The Next Practice Full time

Position Overview:

The Next Practice Group is seeking a Technical Support Specialist, I to join our growing IT Team within our shared services group.

As a Technical Support Specialist, you will provide remote and in-person technical support for varying technologies and software.


Responsibilities:

  • Installs, modifies, and makes minor repairs to computer hardware and software systems.
  • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
  • Helps design and implement infrastructure.
  • Consults with users to determine appropriate hardware and software needs.
  • Installs software and necessary applications for workflow.
  • Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
  • Documents hardware and software updates.
  • Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
  • Prepares reference material for users by drafting operation instructions


Qualifications/Skills:

  • Excellent problem-solving and troubleshooting skills.
  • The ability to communicate technical information in an accessible manner to non-technical employees.
  • A process improvement mindset.
  • Knowledge of networking principles and operating systems.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Customer-service focus.
  • Collaborative mindset.
  • Hands-on problem-solving ability.
  • Knowledge of script languages is a plus.
  • Knowledge of Windows & Mac Operating Systems
  • Knowledge of Cloud & M365 ecosystem.


Education & Experience:

Associate’s degree or technical degree (or higher) in computer science, information systems/technology, or related field.

Prior experience working on a Helpdesk, Desktop Support, or similar technical function.


Salary Range: 55K-75K annually

**Base pay offered may vary depending on job-related knowledge, skills, and experience. A discretionary bonus and Profit-Sharing Plan, (for VP+ roles), may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.


Work Location - This hire will work in our NYC office in a hybrid capacity(3 days in office)