Account Manager

4 weeks ago


Phoenix, United States Interstate Mechanical LLC Full time

IMCOR, a leading provider of HVAC (Heating, Ventilation, and Air Conditioning) solutions, is seeking a dedicated Account Manager to join our team. We are committed to ensuring optimal comfort and efficiency for our clients, and our Account Managers play a pivotal role in maintaining strong relationships with our customers.

As an Account Manager at IMCOR, you will be responsible for managing a portfolio of client accounts, ensuring their satisfaction with our products and services. You will play a critical role in various processes related to client care, contract management, and organizational efficiency.

**Responsibilities**:

- Conduct client research to understand organizational structures and recent service history.
- Initiate and support client appreciation events and lunches.
- Participate in industry organizations, contributing to decision-making and event coordination.
- Schedule and conduct meetings with clients to gather feedback on our services.
- Follow processes for contract recovery in response to notices of cancellation or property management changes.
- Manage the monthly renewal report process, including pulling reports, coordinating recommendations, and sending out notices.
- Track all cost-of-service decisions associated with the renewal process and update internal systems accordingly.
- Handle internal requests related to billing, contract amounts, and system reminders.
- Refine existing processes to improve efficiency and effectiveness.

**Qualifications**:

- Previous experience in account management, customer service, or related field.
- Excellent communication skills, both verbal and written.
- Strong organizational and time-management abilities.
- Proficiency in CRM systems and Microsoft Office Suite.
- Ability to work independently and collaboratively within a team environment.
- Knowledge of HVAC industry practices is a plus but not required.

**Benefits**:

- Competitive Salary
- Paid Time Off
- Holiday Pay
- Health, Dental, Vision Insurance
- Voluntary Short & Long Term Disability Insurance
- Retirement Plans & Company Matching
- Life Insurance


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