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Business Accountability Specialist

3 months ago

Chandler, United States Wells Fargo Full time

**About this role**:
Wells Fargo is seeking a Business Accountability Specialist. (Control Testing Oversight Specialist) as part of the Home Lending Operations Group within Consumer Lending. The Control Testing Oversight Specialist will oversee all control testing results for entire HL Ops control inventory. In this role, the Specialist will collaborate, consult with, and advise Sr Leaders, Peers and Key Partners on emerging risks including monitoring Key Risk Indicators for all Risk Accessible Units (RAU) in HL Ops. The individuals will perform testing, prep for all internal testing and partner with RAU teams on testing results.

**In this role, you will**:

- Act as SME and Consultant for new controls for Issue Management and RAU Teams to ensure controls are measurable and testable and have all supporting documentation needed, drafting scripting for testing as well.
- Perform Testing (Design & Performance & Data Validation)
- Oversee all control testing results for entire HL Ops control inventory. Collaborate, consult with and advise Sr Leaders, Peers and Key Partners on emerging risks and next steps
- Monitor Key Risk Indicators and respond to all inner and outer boundary triggers, collaborating with Sr Leaders on Action Plans and material prep for Home Lending Risk Committee.
- Prep for all testing including documentation prep, materials for auditors and reviewers to ensure successful outcome.
- Participate in research, assessment, and documentation of matters relating to the business' policy and regulatory adherence, risk mitigation, or control efforts; identify patterns and trends and looks for opportunities for procedural or control improvements within area of focus
- Conduct assessments and analysis of basic business or operational outcomes, systems of record, technical assignments, documentation, procedures, or challenges that require research, evaluation, and selection of alternatives; exercise independent judgment to guide completion of medium risk deliverables
- Present concise and well-articulated findings and recommendations, including rationale, to facilitate resolution of identified matters; exercise independent judgment while developing expertise in the risk mitigation or control activities of the business
- Engage in additional research and studies to enhance regulatory knowledge
- Collaborate and consult with colleagues, internal partners, and other business stakeholders to provide feedback, credibly challenge issues, and calibrate, as needed, to ensure alignment, consistency, and accuracy across groups
- Participate in cross-organizational or internal operational initiatives and improvement efforts

**Required Qualifications**:

- 2+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- Home Lending Operations experience - Fulfillment (sales, processing, underwriting, closing, and funding), Title Operations
- Experience conducting Control Testing or quality testing
- Control and script/methodology writing experience
- Strong risk management and compliance experience
- Ability to develop improvement processes and implementation strategies to ensure business continuity/contingency plans
- Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution
- Experience conducting root cause analysis for data-driven process-related improvements
- Ability to think strategically, implement, and deliver business objectives
- Excellent verbal, written, and interpersonal communication skill

**Job Expectations**:

- This position is not eligible for Visa sponsorship.
- This position offers a hybrid work schedule.
- Preferred location(s) listed below. Other locations within the Wells Fargo footprint may be considered. Relocation assistance is not available for this position,

**Posting Locations**:

- Charlotte, NC -550 S Tyron St
- Des Moines, IA-800 S Jordan Creek Pkwy
- Tempe, AZ-1150 W. Washington St
- Chandler, AZ -2850 S Price Rd
- Minneapolis, MN- 600 Wells Fargo
- Job Posting may come down early due to volume of applicants : 3/8/2024

**Posting End Date**:
6 Jun 2024

**Job posting may come down early due to volume of applicants.**

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of