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Account Resolution Specialist

2 months ago

Chandler, Arizona, United States Toyota Motor Sales, U.S.A., Inc. Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistance Specialist. As a key member of our Customer Assistance Team, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Analyze payment history and communicate account status to customers using established guidelines.
  • Document all activities in accordance with established procedures and utilize appropriate systems and forms.
  • Analyze account characteristics and negotiate with customers to bring their account current and/or recommend solutions.
  • Use collection and skip tracing tools to maintain delinquencies, repossessions, and losses at or below corporate objectives.
  • Promptly report and refer sensitive and complex issues to the Customer Assistance Supervisor.
  • Complete non-phone-based projects and account maintenance/remediation efforts.
  • Offer critical decision-making when assigning accounts out for repossession.
Requirements
  • High School Diploma or GED.
  • Excellent verbal communication and interpersonal skills.
  • Adaptability and coachability to work through complex changes/situations.
  • Working knowledge of Microsoft Office Applications.
  • Previous collections experience.
What We Offer
  • A work environment built on teamwork, flexibility, and respect.
  • Professional growth and development programs to help advance your career.
  • Tuition reimbursement.
  • Vehicle purchase and lease programs.
  • Comprehensive health care and wellness plans.
  • Flextime and virtual work options.
  • Toyota 401(k) Savings Plan with company match.
  • Paid holidays and paid time off.
  • Referral services related to prenatal services, adoption, childcare, schools, and more.
  • Flexible spending accounts.