Customer Experience Associate

3 weeks ago


Phoenix, United States SkinLab Laser, Aesthetics & Wellness Full time

**Job Posting: Customer Experience Associate**

**About Us**:
Skinlab Laser Aesthetics and Wellness is a premier medical spa in Phoenix, dedicated to providing exceptional aesthetic treatments and wellness services. We pride ourselves on creating a welcoming and relaxing environment for our clients.

**Job Summary**:
**Duties**:

- Communicate effectively with customers to address inquiries and resolve issues promptly
- Analyze customer needs and recommend appropriate products or services
- Demonstrate outstanding phone etiquette and professionalism at all times
- Perform data entry accurately and efficiently
- Conduct outbound calling to follow up with customers and ensure satisfaction
- Assist with administrative tasks and maintain an organized front desk.
- Provide information about our services and products.
- Ensure the reception area is clean and presentable.
- Support social media content creation and engagement.
- Engage with clients and potential clients during events and company presentations.
- Offer and promote our products and services, including cross-promoting services.

**Skills**:

- Fluency in English and Spanish is required
- Outgoing personality, and not shy about talking to people.
- Strong customer service orientation with a focus on problem-solving
- Excellent communication skills, both verbal and written
- Proficiency in data entry and navigating computer systems
- Ability to analyze customer information to enhance service delivery
- Prior experience in sales or customer service in a retail environment is a plus
- Previous experience working in a medical spa is a plus.
- Experience as an aesthetician is a plus.
- Professional appearance and demeanor.
- Ability to multitask and handle a fast-paced environment.
- Experience with social media content creation is a big plus.

**How to Apply**:
If you are enthusiastic about providing exceptional client experiences and meet the qualifications, we would love to hear from you Please submit your resume along with a video introduction of yourself.

Join our team and help us create a serene and welcoming environment for our clients

**Job Types**: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

**Benefits**:

- Dental insurance
- Health insurance

Experience level:

- 1 year

Shift:

- Day shift

Weekly day range:

- Every weekend
- Monday to Friday
- Rotating weekends

Work setting:

- In-person
- Office

Work Location: In person



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