Customer Experience Associate
3 weeks ago
**Job Posting: Customer Experience Associate**
**About Us**:
Skinlab Laser Aesthetics and Wellness is a premier medical spa in Phoenix, dedicated to providing exceptional aesthetic treatments and wellness services. We pride ourselves on creating a welcoming and relaxing environment for our clients.
**Job Summary**:
**Duties**:
- Communicate effectively with customers to address inquiries and resolve issues promptly
- Analyze customer needs and recommend appropriate products or services
- Demonstrate outstanding phone etiquette and professionalism at all times
- Perform data entry accurately and efficiently
- Conduct outbound calling to follow up with customers and ensure satisfaction
- Assist with administrative tasks and maintain an organized front desk.
- Provide information about our services and products.
- Ensure the reception area is clean and presentable.
- Support social media content creation and engagement.
- Engage with clients and potential clients during events and company presentations.
- Offer and promote our products and services, including cross-promoting services.
**Skills**:
- Fluency in English and Spanish is required
- Outgoing personality, and not shy about talking to people.
- Strong customer service orientation with a focus on problem-solving
- Excellent communication skills, both verbal and written
- Proficiency in data entry and navigating computer systems
- Ability to analyze customer information to enhance service delivery
- Prior experience in sales or customer service in a retail environment is a plus
- Previous experience working in a medical spa is a plus.
- Experience as an aesthetician is a plus.
- Professional appearance and demeanor.
- Ability to multitask and handle a fast-paced environment.
- Experience with social media content creation is a big plus.
**How to Apply**:
If you are enthusiastic about providing exceptional client experiences and meet the qualifications, we would love to hear from you Please submit your resume along with a video introduction of yourself.
Join our team and help us create a serene and welcoming environment for our clients
**Job Types**: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
**Benefits**:
- Dental insurance
- Health insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Every weekend
- Monday to Friday
- Rotating weekends
Work setting:
- In-person
- Office
Work Location: In person
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