Customer Success Associate

4 weeks ago


Phoenix, United States Prepass Full time
About PrePass

PrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only provider to offer bypass and tolling solutions, PrePass technology allows fleets to regain control of toll costs, eliminate toll violations, and automatically resolve max toll disputes. PrePass is the only preclearance system developed, owned, and operated in the United States of America as well as the American Trucking Associations’ only Endorsed Corporate Partner. That’s why more than 105,000 fleets subscribe over 750,000 commercial vehicles to PrePass services.

Position Description

The Customer Success Associate will be responsible for driving growth and retention within a defined group of customers including up-selling accounts and preventing churn. This position will deliver on key customer needs including customer satisfaction and escalation management while also exceeding revenue targets.

Your Key Responsibilities
  • Grow revenue from existing customers through driving adoption of PrePass’ industry leading solutions, including Bypass and Tolling.
  • Protect and defend monthly recurring revenue by advocating for customer needs.
  • Make approximately 40-50 outbound calls per day to the assigned customer base communicating value, driving product adoption, and identifying growth opportunities.
  • Consult with customers on best practices to maximize return on investment.
  • Liaise with support, billing, and other key internal stakeholders to ensure customer satisfaction.
  • Conduct strategic campaigns driving awareness within assigned customer base about key initiatives, new services, or important market trends.
  • Keep accurate and detailed records of all activities in PrePass’ CRM and other relevant tools.

Requirements

Qualifications

  • At least 4 years’ experience in a B2B SaaS Customer Success role.
  • Transportation & Logistics experience a plus, but not required.
  • Bachelor’s degree or relevant business experience.
  • Proficient in Microsoft Office Suite.
  • Entrepreneurial spirit; goal oriented and target driven.
  • Customer centric mindset.
  • Strong business acumen and presence; comfortable servicing and selling at the owner/executive level for SMB customers.
  • Ability to work in a fast-paced environment, be accepting of change and multi-task oriented.
  • Strong presentation and negotiation skills.

Benefits

How We Will Take Care of You

  • Robust benefit package that includes medical, dental, and vision that start on date of hire.
  • Paid Time Off, to include vacation, sick, holidays, and floating holidays.
  • 401(k) plan with employer match.
  • Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
  • Tuition Reimbursement Program.
  • Voluntary benefits, to include but not limited to Legal and Pet Discounts.
  • Employee Assistance Program (available at no cost to you).
  • Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
  • Community Give-Back initiatives.
  • Culture that focuses on employee development initiatives.


  • Phoenix, United States Prepass Full time

    About PrePass PrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only provider to offer bypass and tolling...


  • Phoenix, United States PrePass, LLC Full time

    Job DescriptionJob DescriptionAbout PrePassPrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only...


  • Phoenix, United States PrePass, LLC Full time

    Job DescriptionJob DescriptionAbout PrePassPrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only...


  • Phoenix, United States Applied Technology Group Inc Full time

    We are a close-knit team that takes pride in our work and loves working together. We are customer-obsessed and are willing to go the extra mile for our customers. The Manager of Customer Success leads a team of 4-8 CSMs that help maintain high levels of satisfaction and engagement among our customer base. The Manager of Customer Success is responsible for...


  • Phoenix, United States Marlee (Fingerprint for Success) Full time

    Job DescriptionJob DescriptionWe are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The Marlee Talent Pool is a pilot project designed to:Help job seekers get discovered by our partners based on their anticipated hiring needs.Provide optional support...


  • Phoenix, United States Choice Hotels Full time

    Strategic Customer Success Manager Scottsdale, AZ (Hybrid) Who are we looking for? SkyTouch Technology, an early innovator of cloud-based, mobile-enabled property management system (PMS) solutions for the hospitality industry, has an exciting opportunity as our Strategic Customer Success Manager . As a Strategic Customer Success Manager, you will ensure...


  • Phoenix, United States ATG Full time

    ATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG has unique service offerings implemented by technical support specialists with...


  • Phoenix, United States ATG Full time

    ATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG has unique service offerings implemented by technical support specialists with...


  • Phoenix, United States ATG Full time

    ATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG has unique service offerings implemented by technical support specialists with...


  • Phoenix, United States ATG Full time

    ATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG has unique service offerings implemented by technical support specialists with...


  • Phoenix, United States LTS Associate Inc. Full time

    **POSITION OVERVIEW** Inside Sales Associate is responsible for continued growth and development of our customer accounts. Our customer base consists of distributors, resellers and installation professionals. This role’s capacities to cultivate relationships, provide product details, secure sales opportunities and increase sales will be the essential...


  • Phoenix, United States Arrive Logistics Full time

    **Who We Are** **Who We Want** This role will focus on mastering the basics of what it takes to deliver Operational Excellence. As a Client Success Associate, you will be responsible for the daily operations of existing and new client accounts brought on by our sales team. You will focus on load building, scheduling appointments, tracking shipments while...


  • Phoenix, United States N.E.R.D. Power Full time

    Job Title: Customer Relations and Compression Agent Job Description: Are you ready to join a dynamic team and embark on an exciting adventure as a Customer Success/Compression Agent? We are seeking dedicated individuals who thrive on engaging with homeowners, resolving issues, and making a positive impact. As a Compression Agent, you'll be at the forefront...


  • Phoenix, United States MEDIROUTES Full time

    **Opportunity**: Are you interested in joining the customer success team of a profitable and growing AZ tech company? MediRoutes is seeking a Customer Success Manager for a full-time job. This position is 100% remote, but all employees meet quarterly at our office in Scottsdale, AZ. Join the dynamic team of a rapidly expanding tech company in the SaaS NEMT...


  • Phoenix, United States Arrive Logistics Full time

    Who We Are Arrive Logistics is a leading transportation and technology company in North America, having surpassed $2 billion in annual revenue with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we're building together. We're committed to providing employees with a meaningful work experience and have...


  • Phoenix, United States Arrive Logistics Full time

    Who We Are Arrive Logistics is a leading transportation and technology company in North America, having surpassed $2 billion in annual revenue with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we're building together. We're committed to providing employees with a meaningful work experience and have...


  • Phoenix, United States Zenventory Full time

    **What you will do**: - **Become an expert in Zenventory Warehouse Management software **and the industries we serve. - Field inbound phone calls and tickets from existing customers to help promptly **resolve any product questions and document bug reports.** Serve as an internal resource for other support agents and our dealer network. - **Work as a...


  • Phoenix, United States Konica Minolta Business Solutions, U.S.A., Inc. Full time

    Overview: Reporting to the National Manager - Customer Success, the Customer Success Manager (CSM) is responsible for developing customer relationships that promote retention and loyalty. The CSM works closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This includes the ability to...


  • Phoenix, United States Konica Minolta Business Solutions Ltd Full time

    Job Description OverviewReporting to the National Manager - Customer Success, the Customer Success Manager (CSM) is responsible for developing customer relationships that promote retention and loyalty. The CSM works closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This includes...

  • Warehouse Associate

    1 week ago


    Phoenix, United States LTS Associate Inc. Full time

    **POSITION OVERVIEW** The Warehouse Associate will perform physical and administrative tasks involving warehousing, scanning, shipping, receiving, installation, order fulfillment of products, supplies and equipment. **ESSENTIAL JOB FUNCTIONS** **Key Responsibilities**: **Warehousing**: - Keep warehouse a neat, clean, and safe working environment -...