Customer Service Coordinator

3 weeks ago

Phoenix, United States Luxottica Wholesale North America Full time

**WHO WE ARE**
- We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry. _
- With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world._

**GENERAL FUNCTION**

The Customer Experience Coordinator handles the customer interactions regarding a variety of requests in an efficient and effective manner. Using knowledge of Luxottica products and services and excellent customer service skills, the Customer Experience Coordinator addresses issues, provides support, offers information, and places orders to keep customers satisfied and retain business.

**MAJOR DUTIES AND RESPONSIBILITIES**
- Answers incoming calls and processes orders.
- Resolves customer complaints, troubleshoots issues to determine best path for resolution.
- Correctly documents customer interactions and tracks call types.
- Maintains support service levels and upholds Luxottica’s Customer Service standards.
- Owns follow-up with customers to resolve inquiries regarding order status, shipping status and stock availability.
- Takes inbound phone calls for up-to 90% of assigned shift
- Outbound calls
- Resolves customer claims
- Take payments
- Support on basic A/R functions
- Promote digital tool usage

**BASIC QUALIFICATIONS**
- High school diploma
- 2+ year(s) of experience working in customer service, hospitality or call center environment
- Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
- Strong verbal and written communication skills
- Demonstrated listening and comprehension skills
- A clear team player with strong interpersonal skills
- Ability to maintain composure when dealing with difficult customer situations
- Ability to multitask
- Excellent time management skills - must be able to prioritize tasks efficiently
- Strong PC skills including MS Office; Word and Excel
- Optical experience - Office work exposure to RX
- Intermediate Excel skills
- Ability to navigate information systems and internet is a must
- Must have flexibility in work hours to support business needs between the hours of 8 AM - 8PM Monday-Friday

**PREFERRED QUALIFICATIONS**
- Higher education degree
- Inside Sales Experience
- Experience using SAP
- Experience in the optical industry, full knowledge of Luxottica’s optical products and a strong command of the industry language
- Bilingual Spanish or French
- Required. **WHO WE ARE**
- We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry. _
- With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world._**WHO WE ARE**
- We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry._
- With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day w

  • Customer Service 2

    1 week ago

    Phoenix, United States Pilot Freight Service Full time

    ** Customer Service 2** **Job Category****:** Stations-West **Requisition Number****:** CUSTO004440 Showing 1 location **Job Details** **Description** **Piot Freight Service is seeking a full time Customer Service Agent 2 for out Phoenix, AZ location.** **Responsibilities:** * Frequent and accurate communication to customer, cartage agents, and other station...

  • Customer Service Coordinator

    1 week ago

    Phoenix, Arizona, United States Adecco Staffing, USA Full time

    Job Summary: We are seeking a dedicated Flooring Customer Service Coordinator to join our dynamic team. This role is crucial for ensuring efficient operation of our flooring projects by providing exceptional support through various administrative tasks.Responsibilities: Conduct thorough history searches and data gathering to inform project needs. Generate...

  • Service Coordinator

    1 week ago

    Phoenix, United States Gulfstream Strategic Placements, LLC Full time

    Service Coordinator - Mechanical Services Location:Phoenix, AZ Job Type:Full-time, Permanent Summary:We are currently seeking a skilled Service Coordinator with specialized experience in the commercial mechanical contracting industry to join our team in Phoenix, AZ. This role is ideal for someone local with a stable work history and at least three years...

  • Service Coordinator

    1 day ago

    Phoenix, United States Gulfstream SP Full time

    Service Coordinator - Mechanical Services Location: Phoenix, AZ Job Type: Full-time, Permanent Summary: We are currently seeking a skilled Service Coordinator with specialized experience in the commercial mechanical contracting industry to join our team in Phoenix, AZ. This role is ideal for someone local with a stable work history and at least three years...

  • Service Coordinator

    2 weeks ago

    Phoenix, United States Gulfstream Strategic Placements Full time

    Service Coordinator - Mechanical ServicesLocation:Phoenix, AZJob Type:Full-time, PermanentSummary:We are currently seeking a skilled Service Coordinator with specialized experience in the commercial mechanical contracting industry to join our team in Phoenix, AZ. This role is ideal for someone local with a stable work history and at least three years of...

  • Service Coordinator

    5 days ago

    Phoenix, United States Gulfstream Strategic Placements Full time

    Service Coordinator - Mechanical ServicesLocation:Phoenix, AZJob Type:Full-time, PermanentSummary:We are currently seeking a skilled Service Coordinator with specialized experience in the commercial mechanical contracting industry to join our team in Phoenix, AZ. This role is ideal for someone local with a stable work history and at least three years of...

  • Service Coordinator

    2 days ago

    Phoenix, United States biltmore properties inc Full time

    Join our dynamic team at Biltmore Properties Inc in Phoenix, AZ, where you can truly make a difference as a Full Time (32- hrs/wk) Service Coordinator. As a problem solver and forward-thinking individual, this role will allow you to actively engage with the community and provide essential support to those in need. Your integrity and dedication will be highly...

  • Service Coordinator

    3 days ago

    Phoenix, United States Biltmore Properties Inc Full time

    Job DescriptionJob DescriptionJoin our dynamic team at Biltmore Properties Inc in Phoenix, AZ, where you can truly make a difference as a Full Time (32- hrs/wk) Service Coordinator. As a problem solver and forward-thinking individual, this role will allow you to actively engage with the community and provide essential support to those in need. Your integrity...

  • Customer Service

    6 days ago

    Phoenix, United States SA Technologies Inc Full time

    Job Description Role : Customer Service Manager - 1184 Location: Phoenix, AZ (hybrid) Estimated Duration : 6+ months Position Description Carries out supervisory responsibilities in accordance with the Client, agency policies, applicable standard work, and applicable laws. Responsibilities include: Actively participating in the interviewing and hiring...

  • Customer Service

    2 days ago

    Phoenix, United States SA Technologies Inc Full time

    Job Description Role : Customer Service Manager - 1253 Location: Phoenix, AZ Estimated Duration : 6+ months Position Description Carries out supervisory responsibilities in accordance with the Client, agency policies, applicable standard work, and applicable laws. Responsibilities include: Actively participating in the interviewing and hiring processes and...

  • Customer Navigation Coordinator I

    2 weeks ago

    Phoenix, United States HonorHealth Full time

    Overview: HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation and community services with...

  • Customer Experience Coordinator

    1 month ago

    Phoenix, United States NurseCore Full time

    Job DescriptionJob DescriptionUse your skills and experience to make a difference in the medical staffing industry! We are seeking a Customer Experience Coordinator - Staffing Coordinator for our Phoenix location.  We are a national leader in medical staffing services making this the perfect opportunity to take your career to the next level.  We offer...

  • Customer Service Representative

    2 days ago

    Phoenix, United States EMI Health Full time

    ** Customer Service Representative** ** Phoenix, Arizona** Become a part of EMI Healths growing organization. EMI Health is an employee benefits firm providing insurance products to companies and individuals in many states across the country. We provide our employees with an outstanding benefit package that includes paid medical and dental coverage for...

  • Sr. Customer Success Coordinator

    7 days ago

    Phoenix, United States Kryterion Inc Full time

    Job DescriptionJob DescriptionSalary: $25-$27/HourThe Customer Success Coordinator provides existing clients with exceptional support to deliver their certification programs. They support the Customer Success team with client-related support requests, problem research and resolution, and managing client requests internally with other teams. They provide...

  • Sr. Customer Success Coordinator

    3 days ago

    Phoenix, United States Kryterion Inc Full time

    Job DescriptionJob DescriptionSalary: $25-$27/HourThe Customer Success Coordinator provides existing clients with exceptional support to deliver their certification programs. They support the Customer Success team with client-related support requests, problem research and resolution, and managing client requests internally with other teams. They provide...

  • Customer Service Representative

    2 days ago

    Phoenix, United States Breeze Unlimited Full time

    Allstate Insurance agency is looking for a rock star customer service representative to join the team! Who We Are: The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America. We are the Allstate "VIP" Team in Phoenix, AZ and we offer the highest level of customer satisfaction to each and every customer...

  • Customer Service Representative

    1 day ago

    Phoenix, United States K & J Windows LLC Full time

    Join the industry's top window replacement company in Arizona. K&J Windows is a residential window/door replacement company located in phoenix and has been serving the valley for over 17 years. We are partnered with many national residential window and door manufacturers to offer our clients the highest level of products and customer service. K & J Windows...

  • Regional Service Coordinator

    5 hours ago

    Phoenix, United States Patterson Companies, Inc. Full time

    Responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. Requires a high level of professional autonomy due to the nature of resource planning in assignment of servi Coordinator, Customer Service, Service, Regional, Manufacturing, Retail

  • Customer Service Associate

    2 weeks ago

    Phoenix, United States Hertz Full time

    10 PM - 6 AM SHIFT - OVERNIGHT As a Customer Service & Sales Associate, you will be interacting with Hertz rental car customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or...

  • Customer Service Associate

    3 weeks ago

    Phoenix, United States Hertz Full time

    As a Customer Service & Sales Associate, you will be interacting with Hertz rental car customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage. This position includes a...