Current jobs related to Customer Experience Strategy Consultant - Phoenix, Arizona - APS

  • Consultant, IT Strategy Consulting

    1 month ago

    Phoenix, Arizona, United States Gartner Full time

    Gartner Consulting delivers value to clients across a variety of practice areas including Application Strategy, Data and Analytics, Technology Market Analytics, Cloud and Data Center Strategy, Digital Business and IT, Digital Talent and Organization, Sourcing and Vendor Ecosystems, Contract and Cost Optimization, Price and IT Spend Benchmarking, and Security...

  • IT Strategy Consultant

    2 days ago

    Phoenix, Arizona, United States Gartner Full time

    About Gartner ConsultingGartner's Consulting business is an extension of our industry-leading IT Research. We help clients across enterprises translate insights into transformational actions and achieve their mission-critical priorities. Leveraging our resources, Consulting is growing rapidly, with unlimited potential to continue expanding our client base.We...

  • Corporate Strategy Senior Consultant

    3 weeks ago

    Phoenix, Arizona, United States Western Alliance Bank Full time

    Job Title: Corporate Strategy Senior Consultant Location: CityScape Role Overview: This position is responsible for steering the execution of the Bank's Strategic Planning Process and Strategic Plan by monitoring progress and collaborating across various management levels to ensure effective implementation. The role serves as an internal strategic advisor...

  • Tribal Healthcare Operations Consultant

    3 weeks ago

    Phoenix, Arizona, United States Blue Stone Strategy Partners Full time

    Job OverviewREPORTS TO: Director of Tribal Healthcare ServicesLOCATION: RemoteFLSA STATUS: ExemptCompensation: Minimum base salary of $74,059; includes business development incentives. Compensation above the minimum salary will be determined by experience.Status: Full-TimePosition SummaryThe Tribal Healthcare Operations Consultant is primarily responsible...

  • Application Security Strategy Consultant

    2 weeks ago

    Phoenix, Arizona, United States TEKsystems Full time

    Job OverviewWe are seeking an experienced Application Security Program Consultant to lead our security initiatives at TEKsystems. This role requires a comprehensive understanding of application security practices and the ability to implement effective strategies to safeguard our software products.Key Qualifications:7 - 10 years of experience in overseeing...

  • Lead Financial Strategy Consultant

    3 weeks ago

    Phoenix, Arizona, United States augmentjobs Full time

    Job OverviewWe are looking for a talented and experienced Lead Financial Strategy Consultant to become a vital part of our finance team at AugmentJobs. This role is essential in shaping our organization's financial direction, utilizing analytical insights to enhance decision-making and improve financial outcomes. The ideal candidate will have a robust...

  • Customer Experience Specialist

    6 days ago

    Phoenix, Arizona, United States Best Buy Full time

    **Job Summary**Best Buy is seeking a highly motivated and customer-focused individual to join our team as an Outlet Customer Experience Specialist. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our outlet store.**Key Responsibilities:**Implement sales strategies and...

  • Customer Experience Specialist

    1 week ago

    Phoenix, Arizona, United States Best Buy Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide warm and friendly greetings...

  • Customer Experience Specialist

    1 week ago

    Phoenix, Arizona, United States Best Buy Co. , Inc. Full time

    Job Summary: As a Sales Consultant Appliance Outlet at Best Buy Co., Inc., you will be responsible for delivering a world-class customer experience as the destination and authority for technology products and services.Key Responsibilities:Provide exceptional customer service and support to ensure customer satisfaction and loyalty.Develop and maintain strong...

  • Customer Experience Manager

    1 week ago

    Phoenix, Arizona, United States Shamrock Foods Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Shamrock Foods Company. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead a team of customer...

  • GTM Strategy Director

    18 hours ago

    Phoenix, Arizona, United States Verint Systems Full time

    About the RoleVerint Systems is seeking a seasoned professional to lead our Go-To-Market Strategy efforts for our Recording and EDM portfolio. As the Director of Go-To-Market Strategy, you will be responsible for driving business growth, developing go-to-market strategies, and building tools, messaging, and sales enablement materials to support market...

  • IT Strategy Advisor

    1 week ago

    Phoenix, Arizona, United States Softchoice Full time

    Job SummarySoftchoice is seeking a highly experienced Security Principal to join our team. As a Security Principal, you will play a critical role in driving the design, development, and implementation of complex, cross-practice deals regarding Security.Key ResponsibilitiesBe an active leader, and play a key role in the end-to-end client engagement –...

  • Inclusion Strategy Consultant

    3 weeks ago

    Phoenix, Arizona, United States Swift Transportation Full time

    Advance Your CareerAt Swift Transportation, our most valuable asset is our workforce. We are committed to excellence and strive to deliver our best every day. We are dedicated to fostering a culture of learning and creating an environment characterized by safety, transparency, and mutual respect. We consider ourselves a family where every individual has a...

  • Executive Director of Liquidity Pricing and Strategy

    7 days ago

    Phoenix, Arizona, United States First Citizens Bank Full time

    Job SummaryWe are seeking an experienced Executive Director of Liquidity Pricing and Strategy to lead our Liquidity Solutions team. As a key member of our Commercial Bank leadership team, you will be responsible for developing and delivering strategic plans to drive business growth and profitability.Key ResponsibilitiesLiquidity Pricing and Strategy: Develop...

  • Customer Experience Team Lead

    1 week ago

    Phoenix, Arizona, United States Opendoor Full time

    **About Opendoor:**Opendoor is a leading real estate technology company that is revolutionizing the way people buy and sell homes. We are seeking a highly skilled and experienced Customer Experience Team Lead to join our team in Phoenix, AZ.**Job Summary:**The Customer Experience Team Lead will be responsible for leading a team of Customer Experience...

  • Corporate Strategy Director

    1 week ago

    Phoenix, Arizona, United States Western Alliance Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Strategic Planning Manager to join our team at Western Alliance Bank. As a key member of our Corporate Strategy team, you will play a critical role in driving the development and execution of our enterprise-wide strategic plan.Key ResponsibilitiesStrategic Planning: Assist in the development and...

  • IT Sales Consultant

    15 hours ago

    Phoenix, Arizona, United States All Covered Full time

    Job Title: IT Sales ConsultantWe are seeking an experienced IT Sales Consultant to join our team at All Covered. As an IT Sales Consultant, you will be responsible for identifying and pursuing new business opportunities, building relationships with clients, and delivering exceptional customer service.Key Responsibilities:Prospect and qualify new business...

  • HVAC Sales Consultant

    3 days ago

    Phoenix, Arizona, United States Bucksworth Home Services Full time

    Job OverviewBucksworth Home Services is a leading provider of HVAC solutions, seeking a highly motivated and experienced HVAC Sales Consultant to join our team. As our first HVAC In-Home Comfort Advisor, you will play a crucial role in driving sales growth and delivering exceptional customer experiences.Key ResponsibilitiesIn-Home Sales: Engage with...

  • Senior Manager, Customer Experience Lead

    4 days ago

    Phoenix, Arizona, United States Circle International Bermuda Limited. Full time

    **Customer Experience Visionary Wanted for Circle International Bermuda Limited.**We are seeking a seasoned Customer Experience leader to join our team at Circle International Bermuda Limited. as a Senior Manager, Customer Experience Lead. This is an exciting new role that will play a critical part in shaping our Customer Experience strategy and driving...

  • Multilingual Sales Consultant

    2 weeks ago

    Phoenix, Arizona, United States Camelback Subaru Volkswagen Full time

    Join Our Team as a Multilingual Sales Consultant at Camelback Subaru VolkswagenAre you a motivated professional fluent in both English and Spanish with a strong interest in sales? At Camelback Subaru Volkswagen, we are looking for a Multilingual Sales Consultant to engage with clients, present automotive features, and facilitate a smooth sales...

Customer Experience Strategy Consultant

4 months ago

Phoenix, Arizona, United States APS Full time
Summary

The Customer Experience (CX) Strategy Consultant acts as a strategic advisor/consultant in the alignment to, and optimization of, our customer experience strategy across the organization. They do so by continually cultivating a customer-centric culture, serving as a SME for industry CX trends and best practices, encouraging the business to take a customer-centric approach to solutions, policies and processes, leading customer journey efforts for key customer experiences, translating voice-of-customer insights into recommendations to be implemented by the product/business owner, and ensuring customer experience is fully anchored with all employees through effective learning programs, resources and communications. All with the intent of delivering on desired employee engagement results, customer metrics and business goals.

Minimum Requirements

Bachelors in Marketing, Business, Communications, Research and eight (8) years of job-related experience (pertaining to marketing, branding, communications, customer research, business analytics, project management, program management, customer service, change management, stakeholder management) OR a combination of related education and job-related experience totaling twelve (12) years of experience (pertaining to marketing, branding, communications, customer research, business analytics, project management, program management, customer service, change management, stakeholder management)

Preferred Special Skills, Knowledge or Qualifications:

- Knowledge of customer experience principles/best practices.

- Demonstrated knowledge of, and strong skills in, project development and management, critical thinking, creative problem solving, customer insight analysis and brand/communication standards.

- Familiar with qualitative and quantitative research methodologies and interpreting data into insights.

- Effective interpersonal, communication, presentation and writing skills. Ability to build effective working relationships and influence decisions.

- Ability to comfortably and respectfully express point-of-view. Listens and probes to get to real issues before problem-solving.

- Utility industry knowledge a plus.

- Very knowledgeable in MS office products (PowerPoint, Word, Excel, Office, Teams) and SharePoint

Major Accountabilities

1) Contribute to the development and evolution of our enterprise-wide customer experience strategy and work cross-functionally to build awareness of, and engagement with, the customer metrics and long-term business sustainability goals and strategy.

2) Regularly advise on current customer strategies, products, services, processes, policies, and procedures across APS to identify opportunities for CX improvements that provide the most value to customers.

3) Lead and collaborate with cross-discipline teams, including external partners, in the execution of customer journey mapping efforts that provide visibility into current customer pain points and expectations and serve as a starting point to build and innovate upon the ideal state.

4) Participate in, and provide valuable insights and guidance to, Customer Experience Strategy Council (CXSC) driver teams.

5) Focus on employee experience (EX) and customer experience (CX) integration to cultivate a companywide customer centric culture and help all employees see their role in impacting our customers¿ experiences by leading the creation of materials including training/learning content, tools and resources.

6) Identify and leverage customer journey management best practices, metrics and research to benchmark and develop solutions for specific customer experiences ensuring efforts are in accordance with the APS brand and APS promise.

7) Proactively monitor customer experience trends, data, best practices and share with internal teams to influence shifts towards more customer-centric behaviors, decisions, actions, products and services.

8) As needed, present results of all customer experience learnings, projects, efforts to senior leadership and executives.

Read the full posting.