Customer Success Associate
2 weeks ago
PrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only provider to offer bypass and tolling solutions, PrePass technology allows fleets to regain control of toll costs, eliminate toll violations, and automatically resolve max toll disputes. PrePass is the only preclearance system developed, owned, and operated in the United States of America as well as the American Trucking Associations’ only Endorsed Corporate Partner. That’s why more than 105,000 fleets subscribe over 750,000 commercial vehicles to PrePass services.
Position DescriptionThe Customer Success Associate will be responsible for driving growth and retention within a defined group of customers including up-selling accounts and preventing churn. This position will deliver on key customer needs including customer satisfaction and escalation management while also exceeding revenue targets.
Your Key Responsibilities- Grow revenue from existing customers through driving adoption of PrePass’ industry leading solutions, including Bypass and Tolling.
- Protect and defend monthly recurring revenue by advocating for customer needs.
- Make approximately 40-50 outbound calls per day to the assigned customer base communicating value, driving product adoption, and identifying growth opportunities.
- Consult with customers on best practices to maximize return on investment.
- Liaise with support, billing, and other key internal stakeholders to ensure customer satisfaction.
- Conduct strategic campaigns driving awareness within assigned customer base about key initiatives, new services, or important market trends.
- Keep accurate and detailed records of all activities in PrePass’ CRM and other relevant tools.
Requirements
Qualifications
- At least 4 years’ experience in a B2B SaaS Customer Success role.
- Transportation & Logistics experience a plus, but not required.
- Bachelor’s degree or relevant business experience.
- Proficient in Microsoft Office Suite.
- Entrepreneurial spirit; goal oriented and target driven.
- Customer centric mindset.
- Strong business acumen and presence; comfortable servicing and selling at the owner/executive level for SMB customers.
- Ability to work in a fast-paced environment, be accepting of change and multi-task oriented.
- Strong presentation and negotiation skills.
Benefits
How We Will Take Care of You
- Robust benefit package that includes medical, dental, and vision that start on date of hire.
- Paid Time Off, to include vacation, sick, holidays, and floating holidays.
- 401(k) plan with employer match.
- Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
- Tuition Reimbursement Program.
- Voluntary benefits, to include but not limited to Legal and Pet Discounts.
- Employee Assistance Program (available at no cost to you).
- Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
- Community Give-Back initiatives.
- Culture that focuses on employee development initiatives.
-
Customer Success Associate
4 days ago
Phoenix, United States Prepass Full timeAbout PrePass PrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only provider to offer bypass and tolling...
-
Customer Success Associate
2 weeks ago
Phoenix, Arizona, United States PrePass, LLC Full timeAbout PrePass PrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only provider to offer bypass and...
-
Manager of Customer Success
6 days ago
Phoenix, United States Applied Technology Group Inc Full timeWe are a close-knit team that takes pride in our work and loves working together. We are customer-obsessed and are willing to go the extra mile for our customers. The Manager of Customer Success leads a team of 4-8 CSMs that help maintain high levels of satisfaction and engagement among our customer base. The Manager of Customer Success is responsible for...
-
Manager of Customer Success
5 days ago
Phoenix, United States ATG Full timeATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG has unique service offerings implemented by technical support specialists with...
-
Manager of Customer Success
1 day ago
Phoenix, United States ATG Full timeATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG has unique service offerings implemented by technical support specialists with...
-
Manager of Customer Success
2 days ago
Phoenix, United States ATG Full timeATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG has unique service offerings implemented by technical support specialists with...
-
Manager of Customer Success
4 days ago
Phoenix, United States ATG Full timeATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG has unique service offerings implemented by technical support specialists with...
-
Sr. Customer Success Coordinator
3 days ago
Phoenix, United States Kryterion Inc Full timeJob DescriptionJob DescriptionSalary: $25-$27/HourThe Customer Success Coordinator provides existing clients with exceptional support to deliver their certification programs. They support the Customer Success team with client-related support requests, problem research and resolution, and managing client requests internally with other teams. They provide...
-
Customer Success Manager
3 hours ago
Phoenix, United States Follett Learning Full timePosition Summary: The Customer Success Manager will support the Master Library products that are part of the Follett School Solutions product portfolio and is responsible for ensuring strong partnerships with key Follett School Solutions customers across United States, Canada, UK and wider Northern Hemisphere including building strong relationships with key...
-
Customer Service Associate
7 days ago
Phoenix, United States Hertz Full time10 PM - 6 AM SHIFT - OVERNIGHT As a Customer Service & Sales Associate, you will be interacting with Hertz rental car customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or...
-
Customer Service Associate
2 weeks ago
Phoenix, United States The Massachusetts Mutual Life Insurance Company Full timeWere growing, and our clients deserve the best. As a remote Customer Service Associate within our Life Call Center, youll have an opportunity to develop highly personalized experiences for our customers. In this role, as well as all roles within Ma Customer Service, Associate, Customer Experience, Service, Retail
-
Customer Care Associate
5 days ago
Phoenix, United States Maatco Ltd Full timeWe are looking for enthusiastic individuals to join our team as Customer Care Associates. As a Customer Care Associate, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their needs are met and issues are resolved promptly and effectively. **Duties**: - Assist customers with product information, order...
-
Customer Service Associate
3 weeks ago
Phoenix, United States Michaels Stores Full timeCustomer Service Associate page is loaded **Customer Service Associate** **Customer Service Associate** locationsLaveen-7800 S 59th Ave time typePart time posted onPosted Today job requisition idR00127221 Store - Laveen, AZ**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions...
-
Customer Experience Associate
4 days ago
Phoenix, United States SkinLab Laser, Aesthetics & Wellness Full time**Job Posting: Customer Experience Associate** **About Us**: Skinlab Laser Aesthetics and Wellness is a premier medical spa in Phoenix, dedicated to providing exceptional aesthetic treatments and wellness services. We pride ourselves on creating a welcoming and relaxing environment for our clients. **Job Summary**: **Duties**: - Communicate effectively...
-
Customer Service Associate
4 weeks ago
Phoenix, United States Goodwill of Central & Northern Arizona Full time515 N 51st Ave Phoenix Arizona, 85043, +1 (602) 5138420 Starting Pay: $14.50/ Hour Position Description**: Assists retail leadership team in the daily operations to help drive the Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities' vision of ending unemployment. Serves internal and external customers remotely; by supporting lottery...
-
Customer Service Associate
6 days ago
Phoenix, AZ, 85003, Maricopa County, AZ, United States Hertz Full time10 PM - 6 AM SHIFT - OVERNIGHT As a Customer Service & Sales Associate, you will be interacting with Hertz rental car customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or...
-
Sales Associate Customer Service
3 weeks ago
Phoenix, United States LGW Full timeJob DescriptionJob DescriptionWe are seeking a Sales Associate Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product...
-
Customer Care Resolution Associate
4 weeks ago
Phoenix, United States 3 Day Blinds (Corporate) Full time3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we've successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It...
-
Customer Support Associate
6 days ago
Phoenix, United States Lessen Inc. Full timeLet’s say a resident has a leaky pipe. That resident can submit a work order request through an app using their smart phone, the website using a desktop computer, or by calling in the request and speaking to one of our customer service representatives. After the work order has been created, our Dispatch Team will qualify the work order, then send it to a...
-
Retail Solar Associate
4 weeks ago
Phoenix, United States Sunsolar Solutions Inc Full timeSunSolar Solutions, Arizona's largest best-rated solar sales and installation company, is currently seeking enthusiastic and motivated individuals to join our team as Retail Solar Associate. We have exciting opportunities for 12 positions in our sales department, catering to both part-time and full-time roles. As a Retail Solar Associate, you will be...
