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Donor Database Coordinator

4 months ago


Newark, United States Food Bank of Delaware Full time

**Position Title**: **Donor Database Coordinator**

**Reports To: Development Operations Manager**

**FLSA: Non-Exempt**

**About the Food Bank of Delaware**
- The mission of the Food Bank of Delaware is to provide nutritious foods to Delawareans in need and facilitate long-term solutions to the problems of hunger and poverty through community education and advocacy. _
- The Food Bank’s team is dedicated to building community awareness and creating an efficient food distribution network to eliminate hunger in Delaware. Staff and volunteers are committed to embodying the Food Bank’s values in all activities. Relationships are based upon collaboration and respect and resources are leveraged in a manner that is strategic and cost-effective in order to achieve the Food Bank’s mission and goals._
- Over the last 40 years, the Food Bank has expanded its scope of services building on partnerships with hunger-relief organizations while at the same time bringing new programs and services to alleviate hunger and provide education and training. With locations in both Newark and Milford, the Food Bank, a member of Feeding America, will continue to expand and extend its programs and services to communities in its quest to create a community free of hunger._

**Position Summary**

The Donor Relations Coordinator is responsible for the maintenance of data entered into the donor management system from all aspects of the organization including monetary donations, food/in kind donations, and other relevant donor information. The position will work in conjunction with the Donor Database Administrator with regard to input of donations and the maintenance and accuracy of the Food Bank’s donor database and other related software. The Donor Relations Coordinator assists the Development Department with special projects and events as well as assisting the Chief Development Officer and relevant staff in executing the yearly development plan.

**Major Responsibilities and Essential Functions**
- Assist in processing and preparation of financial deposits and collaborate with the finance team on reporting and reconciliation.
- Enter financial and in-kind contribution information into Raiser’s Edge database ensuring accuracy/completion of all gifts entered.
- Prepare thank you letters and receipts for all contributions, as well as, perform other stewardship efforts as assigned.
- Maintain the Raiser’s Edge system and work in conjunction with all relevant staff to collect, input, and produce valuable donor related reports and maintenance.
- Maintain and update donor information in conjunction with relevant staff.
- Match gift processing through updated contact information, verifying contributions eligible for matching financial grants and working with volunteer department to confirm volunteer hours for matching financial grants.
- Assess and update documentation of database processes and procedures.
- Support the Development Department with special projects and events.
- Other duties as assigned.

**Qualifications and Experience**
- 2-3 years of related experience or equivalent combination of education and experience: Bachelor’s degree preferred
- 1-3 years of applicable database experience required; Raiser’s Edge preferred
- Knowledge and understanding of fundraising, charitable giving and donor relations principles preferred
- Strong computer skills
- Superior interpersonal and customer service skills
- Demonstrated ability to work both as a team member and independently with mínimal supervision within a time-sensitive, participatory environment
- Exceptional organization, analytical, and problem-solving skills
- Familiarity with MS Word and Excel

**Competencies**
- Interface with Finance, donors, community partners, and outside vendors, Operations team members as needed as well as other members of the FBD team (i.e., volunteer, outreach, etc.)

**Physical Requirements**
- Working on a computer workstation, generally with a monitor, will be required.
- Occasional exposure to warehouse and commercial kitchen environments
- Protective equipment must be worn when and where required.
- May require sitting, bending, lifting (up to 20 pounds), squatting and other mínimal physical activity.

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance

Schedule:

- 8 hour shift

**Experience**:

- MySQL: 1 year (preferred)
- Database administration: 1 year (preferred)
- Oracle: 1 year (preferred)

Ability to Commute:

- Newark, DE 19702 (preferred)

Ability to Relocate:

- Newark, DE 19702: Relocate before starting work (required)

Work Location: In person