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Catering Account Manager
3 months ago
The Catering Account Manager (CM) is the first point of contact for Fresh City Kitchen corporate clients, and is responsible for ensuring their satisfaction at the very highest levels, while maximizing their relationship potential through a consultative, value-added sales approach. They are the voice and front line to our client’s day-to-day needs and requests. The CM manages orders from clients and ensures their expectations are met or exceeded on every level - from order taking through delivery, food quality and presentation. The CM is responsible for maximizing the value of Fresh City’s client relationships, with the prime goal being long-term client loyalty. In conjunction with these responsibilities, the CM is charged with maintaining a keen and deep product knowledge.
Major Role Responsibilities
- CLIENT RELATIONSHIP MANAGEMENT AND BUILDING CLIENT BASE_
- Spending part of every day getting to know clients' preferences and idiosyncrasies, finding out what is important to them, what they like and don’t like as well as learning about their position and their organization as a whole.
- Taking an active role in developing a frequent client base through vowing to do whatever is necessary to ensure the return of every guest through the implementation of programs provided.
- Foster strong relationships with key contacts at corporate client firms.
- Capture and relay client feedback to Fresh City to ensure we are meeting client needs at every point in the process.
- Participates in developing creative ways to increase client counts through team collaboration
- Coordination of client growth through the following actions:
- Actively seek out new clients, set up meetings and tastings
- Offering samples of new menu items to key accounts
- Follow up with inactive client accounts
- Respond to all incoming inquiries
- Prepare proposals / special menus
- Execute functions as needed
- CLIENT ORDER MANAGEMENT_
- Manage all aspects of each order for excellence, ensuring the kitchen and driver are well informed and prepared to meet the client’s expectations in every way.
- Confirm all details of catering order prior to day of delivery and follow up with clients after every order.
- Resolve all problems, exceptions and issues to ensure clients are satisfied and would not hesitate to order from Fresh City Kitchen again.
- COMMUNICATION_
- Confident, kind, and honest. Never rude, pushy or condescending. Not scared to ask clients and team members for clarification to ensure accuracy.
- Proper communication to all clients as well as our operations & culinary teams.
- ADMINISTRATION_
- Provide weekly sales plan to the management team.
- Maintain all menus, change specials and other pages as necessary.
- Ensure all CRM platforms are up to date with necessary information for best service to our clients
- Labels and organizes orders with the appropriate allergy and dietary information to ensure guests know what common allergens may be present in their meals.
- TECHNICAL SKILLS_
- Thorough knowledge of all ordering and reporting systems and able to pull analysis reports, (i.e. MSI, Hubspot, Filemaker, RSP)
- Keen and in depth knowledge of all menu options and product offerings.
- Understanding of our accounting and invoice systems so as to be able to answer questions to clients
**Qualifications**:
**_ REQUIRED SKILLS AND EXPERIENCE_**:
- 1+ years of experience in a sales position or customer service oriented role.
- Familiarity with the catering/restaurant industry is preferred.
- Growth and flexibility mindset. Things can change rapidly & without notice in our personal and professional lives, and team members must be able to thrive in these types of conditions.
**_ HIRING PROFILE_**:
- You are an extremely detail-oriented person.
- Use of excellent communication skills to effectively interact with and work through details with clients & team members
- Possesses a strong desire to deeply & effectively listen to others
**REQUIREMENTS**:
Fresh City Kitchen is an established and rapidly growing corporate catering company serving the Boston Metro area. We’re here to provide peace of mind to our clients through the delivery of outstanding catered meals to their offices and for all corporate events.
- We began in Boston as Souper Salad more than 30 years ago.
- We have evolved into one of the leading corporate catering companies serving some of Boston’s largest corporations daily.
- Our team consists of nearly 30 highly talented culinary, operations, and administrative professionals.
- We’re on a mission to deliver excellent food with peace of mind to our corporate clients who operate on incredibly action packed and always changing schedules.
- We excel at being friendly & generous towards everyone while also anticipating their needs.
- And By The Way We’re Not Stuffy Or Corporate Around Here_
- Here Are Some Of The Perks & Benefits At Fresh City Kitchen_
**_
COMPENSATION AND BENEFITS_**:
- $45,000-50,000 base s
