Business Banking Group Treasury Specialist

3 weeks ago

Seal Beach, United States Farmers and Merchants Bank of Long Beach Full time

**Job Summary**

The Business Banking Group (BBG) Treasury Specialist is one of the key people to set the tone of service within both the BBG branch. The BBG Treasury Specialist will perform a wide range of services including account servicing/maintenance; resolving complex customer concerns; and completing all levels of complexity of customer research. The BBG Treasury Specialist is responsible for actively coordinating with the BBG Management Team in facilitating requests or inquiries, researching account issues and follow up communication with all clients. The BBG Treasury Specialist is trained to provide direct assistance and guidance to clients with business services as well as on site demonstrations and installations. The BBG Treasury Specialist will also assist in resolving differences, processing and reconciling proof work, reviewing and completing operational reports, and provides training and guidance to ensure that the staff adhere to the Bank’s policies and procedures providing quality customer service and problem resolution consistent with customer needs.

**Essential Duties**
- Proactively address and resolve client concerns to maintain valued customer relationships.
- Open new accounts and/or perform maintenance in compliance with established policies and procedures.
- Collect and review any and all account documentation and assumes responsibility for its proper completion.
- Explain Bank procedures and requirements, prioritize work to maximize customer service, ability to deal with frequent interruptions and utilize strong problem solving skills.
- Support the BBG Operations Manager in preparation, accuracy and timely transmittal of all reports required by the Bank.
- Assist clients with inquiries and issues complying with Bank regulations and policies.
- Ensure that internal controls are maintained each day as necessary to protect the Bank appropriately for the processing of wire transfers, legal processes, rejected debits, large items, overdrafts, issuance of official checks, stop payment orders, return or chargeback items, holds and warnings, hold notices, and currency transaction reports.
- Resolve and handle all levels of complex customer concerns independently.
- Make sound decisions when approving transactions, fee waivers and reversals.
- Demonstrate strong decision-making skills within scope of authority.
- Work closely with management to identify effective solutions to reoccurring problems or concerns.
- Comply with federal & state internal regulations.

**Non-Essential Duties**
- Answer Calls
- BOSS (CRM)
- File Maintenance

**Required Knowledge**
- Regulation CC
- Regulation DD
- Regulation D
- Regulation E (EFT)
- Bank Secrecy Act
- Bank Protection Act (Security)
- Regulation BB (CRA)
- Basic knowledge of Regulation B (ECOA)
- Fair Credit Reporting Act
- New Account Procedures
- Products & Services
- FDIC Insurance
- Privacy Laws

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned.

**Basic Knowledge, Skills and Abilities**
- Clear understanding of the English Language (Spoken & Written)
- Microsoft Office Products (Word & Excel)
- Basic Mathematics Skills
- Excellent Customer Service Skills
- Excellent Telephone Skills
- Critical Thinking, Judgment & Proactive Problem Solving Skills with Sense of Urgency
- Ability to actively listen & learn.
- Ability to respectfully communicate with Supervisors and Co-workers
- Ability and desire to foster and interact in a team environment, and willingness to contribute to team efforts
- Ability to effectively deal with unpleasant, angry or discourteous people
- Ability and desire to interact in a team environment, and willingness to contribute to team efforts

**Officer Title Eligibility**

For qualified positions, the Bank may designate Officer Titles to employees who meet defined competencies for an eligible position. This position is not eligible for an Officer Title.

**Equipment Operated**
- Telephones/Cell phone
- Desk Top and/or Laptop Computers and associated software programs.
- Standard Office Equipment (copiers, fax machines)
- Scanners

**Physical Requirements & Work Environment**
- Requires repetitive movement.
- Requires sitting for prolong periods of time.
- Requires lifting up 25lb
- Requires using hands to handle, control or feel object
- Office setting w/controlled temperature

**Education and Experience**
- High School Diploma or equivalent required.

**Additional Requirements**
- Ability to travel to client locations as needed.
- Some weekend and after hours may be required.

This job description is not intended to be all-inclusive, and employees will also perform other duties a

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