Current jobs related to Supervisor - Call Center - Tysons - Maximus Services, LLC
-
Senior Call Center Manager
2 days ago
Tysons Corner, United States Addison Group Full timeAddison Group is hiring for a Senior Call Center Manager in the Tysons, VA area. This position is on a contract-to-hire basis and our client looking for someone to start immediately! This position is with a mid-size non-profit. The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and...
-
Senior Call Center Operations Manager
1 day ago
Tysons Corner, Virginia, United States Addison Group Full timeSenior Call Center ManagerAddison Group is seeking a seasoned Senior Call Center Manager to lead our contact center operations in the Tysons, VA area. This is a contract-to-hire opportunity with our client, a mid-size non-profit organization.Key ResponsibilitiesOversee contact center operations, analyzing volume and patterns to optimize organizational...
-
Solution Center Engineer II
5 days ago
Tysons Corner, Virginia, United States R3 LLC Full timeJob Title: Solution Center Engineer IIAs a key member of our R3 team, you will be the face of our company to our clients, providing exceptional technical support and expertise that aligns with their business goals.Responsibilities:Provide timely and effective technical troubleshooting support to our clients via phone and email, addressing a wide range of...
-
Entry-Level Insurance and Revenue Cycle Specialist
2 months ago
Tysons, United States Ally Behavior Centers Full timeAlly Behavior Centers is a leading DC area-based provider of therapy to young children with autism, helping them overcome their developmental delays. We are looking for a motivated self-starter to join our team in an administrative role to support the Insurance and Billing team. Our team members are expected to be leaders in the community, ensure our...
-
Wealth Relationship Officer
4 weeks ago
Tysons, United States HSBC Full timeJob description Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to...
-
Installer
2 months ago
Tysons Corner, United States Installation Concepts Full timeJob DescriptionJob DescriptionLooking for Furniture Installers and Supervisors!Full-time: 40-50 hours a weekLocation: Tyson's Corner, Northern Virginia, and DC AreaCompensation: Pay is based on experience. Average: $18-20 for Installers and $22-25 for experienced Supervisors.Role: Install office furniture. This is a physical job which will require...
-
Travel Technician in Tysons, VA
4 weeks ago
Tysons Corner, United States Accede Solutions Inc Full timeThe Pharmacy Technician for the PBM clinical and technical call center is expected to be a subject matter expert in areas of pharmacy knowledge as well as call center operations. Duties will include, but are not limited to, answering incoming calls and making outgoing calls for members, medical providers, or pharmacy providers, appropriate processing of...
-
Process Engineer
2 days ago
Tysons Corner, United States HCL Technologies Full timeGeneral Purpose To perform the event monitoring with the help of customer approved monitoring tools. Qualification · Bachelor degree preferred. · Email etiquettes. · Basic knowledge of ITIL. Tasks and Responsibilities · We deliver the event-notifications to the technical tracks within the agreed SLAs. · Rotating schedule and will require...
-
Tysons Corner, Virginia, United States Ally Behavior Centers Full timeAbout Ally Behavior CentersAlly Behavior Centers is a leading provider of therapy services to young children with autism, helping them overcome developmental delays. We are a dynamic and growing organization that values exceptional work environments and high-quality standards.Job SummaryWe are seeking a highly motivated and detail-oriented Entry-Level...
-
Tysons Corner, Virginia, United States Ally Behavior Centers Full timeAbout Ally Behavior CentersAlly Behavior Centers is a leading provider of therapy services to young children with autism, helping them overcome developmental delays. We are a dynamic and growing organization that values exceptional work environments and high-quality standards.Job SummaryWe are seeking a motivated and detail-oriented individual to join our...
-
Tysons Corner, Virginia, United States Ally Behavior Centers Full timeAbout Ally Behavior CentersAlly Behavior Centers is a leading provider of therapy services to young children with autism, helping them overcome developmental delays. We are a dynamic and growing organization that values exceptional work environments and high-quality standards.Job SummaryWe are seeking a motivated and detail-oriented individual to join our...
-
Insurance and Revenue Cycle Specialist
2 weeks ago
Tysons Corner, Virginia, United States Ally Behavior Centers Full timeJob Title: Insurance and Revenue Cycle SpecialistAlly Behavior Centers is a leading provider of therapy services to young children with autism, helping them overcome developmental delays. We are seeking a motivated and detail-oriented individual to support our Insurance and Billing team.Key Responsibilities:Verify medical health benefits and...
-
Batch Monitoring
2 days ago
tysons corner, United States HCLTech Full timeGeneral PurposeTo perform the event monitoring with the help of customer approved monitoring tools. QualificationBachelor degree preferred.Email etiquettes.Basic knowledge of ITIL.Tasks and ResponsibilitiesWe deliver the event-notifications to the technical tracks within the agreed SLAs.Rotating schedule and will require weekends. Troubleshoot and confirm...
-
Insurance and Revenue Cycle Specialist
6 days ago
Tysons Corner, Virginia, United States Ally Behavior Centers Full timeJob Title: Insurance and Revenue Cycle SpecialistAlly Behavior Centers is a leading provider of therapy to young children with autism, helping them overcome developmental delays. We are seeking a motivated and detail-oriented individual to join our team in an administrative role to support the Insurance and Billing team.Key Responsibilities:Verify medical...
-
Massage Therapist
4 months ago
Tysons Corner, United States Ninotch Full timeJob DescriptionJob DescriptionSeeking part-time or full-time massage therapists to work in highly professional wellness setting focused on overall health and well-being of mind, body and soul with additional opportunities to be certified to work in professional sports and music industries and corporate wellness events.Company DescriptionNinotch has been...
-
Tysons Corner, Virginia, United States ACO Insurance Full timeAbout ACO InsuranceWe are a rapidly growing independent insurance agency in the mid-Atlantic region, renowned for our commitment to integrity and exceptional service. Our mission is to foster long-lasting relationships with clients while empowering the next generation of top-tier insurance professionals.We value teamwork, personal excellence, and growth, and...
-
Assistant, CDS
1 month ago
Tysons Corner, United States Baker Tilly Advisory Group, LP Full timeOverviewBaker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly)...
-
Travel Pharmacist in Tysons, VA
4 weeks ago
Tysons Corner, United States Accede Solutions Inc Full timeThe Prior Authorization (PA) Pharmacist would facilitate efforts in the review of clinical documentation and the Preferred Drug list (PDL) to determine proper medication therapy. The PA pharmacist will work with internal and external stakeholders in evaluating and continually developing a strategy for Utilization Management Responsibilities: Clinical...
-
Tysons Corner, United States Baker Tilly Advisory Group, LP Full timeOverviewBaker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly)...
-
Senior Electrical Testing Specialist
3 weeks ago
Tysons Corner, Virginia, United States M.C. Dean Full timePosition Overview: The role of Electrical Test Technician at M.C. Dean involves leading and executing inspections, testing, troubleshooting, maintenance, repair, and commissioning of low and medium voltage electrical distribution systems. This includes a variety of equipment such as breakers, transformers, switches, switchgear, relays, and motor control...
Supervisor - Call Center
4 months ago
**Description & Requirements**
Maximus is currently looking for a Call Center Supervisor to join our team The remote Supervisor position will be responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements within the FEMA project, which is the Federal Emergency Management Agency. **This position is a Remote - Work at Home Supervisor position.**
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed
- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
**Essential Duties and Responsibilities**:
- Supervise the work of FEMA customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary actions and terminations through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify FEMA training needs and development opportunities, through weekly coaching sessions with direct report.
- Perform operational tasks to assure FEMA project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
**Education and Experience Requirements**:
- Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
- Minimum of two (2) years of experience in a call center environment required
- U.S. Citizenship
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite
- Excellent organizational, written, and verbal communication skills
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
**Home Office Requirements**:
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Minimum Requirements
Minimum Requirements:
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Pay Transparency
- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefit
