Call Center Agent
4 weeks ago
Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and promoting our products and services.
**Duties**:
1 operating a telephone and computer program simultaneously to schedule transportation for clients;
2. screening clients for eligibility;
3. processing, proofing, and reconciling provider invoices;
4. responding to telephone inquiries about the program;
5. making transportation referrals as appropriate; verifying and confirming clients’ transportation requests;
6. develop reports as needed;
7. processing incoming/outgoing mail;
8. other related administrative duties as required to accomplish the goals of the program
Qualifications:
- Excellent communication skills, both verbal and written
- Fluent in English
- Strong customer service skills with the ability to handle difficult situations professionally
- Proficient in data entry and computer navigation
- Ability to analyze customer needs and provide appropriate solutions
- Prior experience in sales or call center environment is a plus
**Benefits**:
- Competitive pay rate
- Comprehensive training program provided
- Opportunities for career advancement within the company
Pay: $18.00 - $20.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- Under 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
- Office
Ability to Relocate:
- Rockville, MD: Relocate before starting work (required)
Work Location: In person
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