Call Center Agent

4 weeks ago


Rockville, United States SPS Consulting, LLC Full time

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and promoting our products and services.

**Duties**:
1 operating a telephone and computer program simultaneously to schedule transportation for clients;
2. screening clients for eligibility;
3. processing, proofing, and reconciling provider invoices;
4. responding to telephone inquiries about the program;
5. making transportation referrals as appropriate; verifying and confirming clients’ transportation requests;
6. develop reports as needed;
7. processing incoming/outgoing mail;
8. other related administrative duties as required to accomplish the goals of the program

Qualifications:

- Excellent communication skills, both verbal and written
- Fluent in English
- Strong customer service skills with the ability to handle difficult situations professionally
- Proficient in data entry and computer navigation
- Ability to analyze customer needs and provide appropriate solutions
- Prior experience in sales or call center environment is a plus

**Benefits**:

- Competitive pay rate
- Comprehensive training program provided
- Opportunities for career advancement within the company

Pay: $18.00 - $20.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- Under 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- Call center
- In-person
- Office

Ability to Relocate:

- Rockville, MD: Relocate before starting work (required)

Work Location: In person



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