eSales Agent

Job Description

Purpose: The E-Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles.  The E-Sales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.  This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.  

The E-Sales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.   

Duties and Responsibilities: 

·       Respond to internet inquiries with courtesy, accuracy and professionalism. 

·       Promptly and accurately enter all customer inquiry data into the CRM. 

·       Generate sales appointments. 

·       Conduct phone surveys to assess customer preferences and quality of experience.

 ·       Effectively utilize lead management tools. 

·       Compile all necessary reports, forms and other documentation on a timely basis. 

·       Perform other job-related duties as assigned. 

·       Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. 

Qualifications:   

·       Excellent verbal and written communication skills. 

·       Strong MS Office Suite computer skills.

 ·       Ability to work independently and as part of a team in a fast-paced environment. 

·       Ability to work in call center environment. 

·       Strong organizational and time management skills.

 ·       Ability to read and comprehend rules, regulations, policies and procedures. 

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