Collision Administrator

Overview:
Position Overview

The Collision Administrator is responsible for maintaining the front office area and assisting the Collision Manager with various tasks.

 

Who Would I Interact With?
This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few. 

 

What are the day-to-day responsibilities?

Answer all incoming calls and direct or take messages as necessary

Ensure that all documents are accounted for during the process of repairing a vehicle and file the completed file

Greet customers in a timely, friendly manner

Schedule appointments using dealership-approved forms

Prepare all vendor invoices and assign purchase order numbers as necessary

Obtain customer and vehicle data as needed for collision center estimators

Establish each customer's method of payment

Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average

Obtain customer's signature on repair order; provide customer with a copy

Receiving invoices and matching them up with the unpaid insurance invoices before turning them in for payment

Distribute the mail daily

Post all funds received from the repair of a vehicle to the appropriate repair order

Call customer when vehicle is ready and schedule the appointment for the vehicle to be picked up

Prepare the funds for deposit by making copies of the invoices paid as well as the checks and currency received as payment for the repairs

 

What are the requirements for this job?

High School diploma or equivalent

Ability to read and comprehend instructions and information

Two years of experience in a dealership position (preferred)

Professional appearance

Excellent oral and written communication skills

 

 

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