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Desktop Support Technician

3 months ago

Goodyear, United States City of Hope Full time

Desktop Support Technician

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

**Job Overview**

**Job Qualifications**
- An Associate’s Degree in the field of Computer science or Computer Engineering is required; Bachelor’s Degree in Business Administration, Management, or Information Technology _preferred_.
- 2 years of IS experience, primarily within the areas of A/V, desktop support, help desk, and hardware troubleshooting.
- IS experience within a multi-facility healthcare organization is preferred.
- A+ certification preferred.
- ITIL Foundations certification preferred.
- Working knowledge of basic computer hardware, including audio/visual equipment, desktop CPU, laptops, printers, phones, handhelds, laser printers.
- 2 years’ experience with Microsoft Suite of products and Microsoft operating systems
- Proven excellent technical knowledge of PC and desktop hardware and internal components
- Able to understand technical manuals, procedural documentation, and OEM guides.
- Extensive background in troubleshooting hardware problems, including: PC components, VoIP, and networking.
- Excellent customer service skills, including ability to convey key technical information to non-technical users.
- Excellent team-oriented approach.
- Excellent organization skills required.
- Must be able to maintain composure in high stress situations and environments

**City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please **click here**.**

**To learn more about our comprehensive benefits, click here**:Benefits Information