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Kitchen Shift Leader

3 months ago

Carlsbad, United States Natural Foods Market Full time

**Available Locations**: 4S Ranch
**Position Description**

**Department**: Kitchen
**Reports to**: Kitchen Manager
**Pay Range**: $20.00-$24.50

**General Purpose**: To provide Natural Food Market customers with quality food prepared in a clean environment by ensuring that all products used meet the standards and guidelines of the store, and to lead and support the Kitchen/Counter staff in serving our customers in accordance with the Customer Service Standards. To supervise the Kitchen staff and act as a support for the Kitchen/Deli Manager.

**Essential Duties**:

- Perform all Kitchen duties as well as additional supervisory duties listed below.
- Proactively assist customers within the guidelines outlined in our Customer Service Standards and ensure that the Deli Counter Staff are doing the same.
- Represent Natural Food Market and store management, assume ownership of Kitchen operations and represent Natural Food Market in the absence of Kitchen management.
- Maintain a clean and safe working environment according to Health Department regulations.
- Assist with key human resource functions by enforcing all store/department policies, minimizing overtime, training new employees, monitoring staff breaks, and completing documentation in a timely manner (i.e. one-on-one meetings, feedback for performance evaluations, disciplinary actions, and terminations).
- Supervise duties of Kitchen staff, including minimizing overtime, monitoring staff breaks, and keeping staff productive during slow periods.
- Assist Kitchen Manager in department development and succession training.
- Assist Kitchen Manager with inventory and ordering, and in the proper recording of in-store purchases.
- Monitor credits, spoilage, and shrink through effective organization, rotation, and follow through.
- Ensure all products meet quality standards through proper labeling, rotation, cleanliness, sanitation, and hygiene, and by only selling fresh product.
- Oversee special orders to ensure they are taken care of appropriately and in a timely manner.
- Communicate concerns, suggestions, feedback, and ideas to the Kitchen Manager and/or Director of Food Service.
- Create daily production sheets and delegate jobs to Cook I and Cook II according to skill level.
- Ensure that the hygiene and food safety standards are met in all stages of food preparation, starting with the ingredients and ending with the finished dishes.
- Ensure that all kitchen equipment is in clean working order and alert management of any malfunction before it affects the efficiencies of the kitchen.

**Other Responsibilities**:

- Assist other team members in achieving the goals of the department and the store.
- Know store layout/product location to refer the customer to the appropriate aisle when asked.
- Maintain clean and neat appearance in compliance with Dress Code policy.
- Adhere to and enforce all Kitchen and store policies as outlined by the Kitchen Management, Staff Member Handbook, and Injury and Illness Prevention Plan.

**Qualifications**:

- Previous food service experience.
- Excellent customer service, communication, and organizational skills.
- Leadership and team-building skills with the ability to coach, motivate, supervise, delegate, and constructively address performance issues.
- Capable of handling several tasks at once.
- Friendly and outgoing personality.
- Ability to understand, follow, and enforce Department of Health regulations, and obtain a Food Handler’s Certificate within 10 days of employment.
- Understand the importance of the handling of allergen-containing products.
- Ability to travel and/or transfer to other store locations.

**Physical Demands**:

- Ability to lift and carry up to 50 lbs throughout any assigned shift unassisted.
- Ability to stand and walk for extended periods of time.
- Ability to climb and balance on a step stool/ladder.
- Ability to stoop, kneel, and crouch.
- Ability to sustain repetitive arm and hand motion.

**Work Environment**:

- Ability to work under a variety of conditions and temperatures, wet and dry, for extended periods of time.
- Ability to work safely around kitchen machinery and sharp knives.

Pay: $18.50 - $25.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Food provided
- Health insurance
- Referral program
- Vision insurance

Experience level:

- 3 years

Pay rate:

- Hourly pay

Shift:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift

Supplemental pay types:

- Bonus opportunities
- Overtime pay
- Performance bonus
- Quarterly bonus

Weekly day range:

- Every weekend
- Monday to Friday
- Rotating weekends
- Weekends as needed

Work setting:

- Bakery
- Café

**Experience**:

- Culinary experience: 3 years (preferred)
- Cooking: 3 years (preferred)

Ability to Commute:

- Carlsbad, CA 92009 (required)

Work Location: In person