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Client Sales
5 months ago
**Job description**
**Objective**:
The Client Sales and Community Liaison (also known as Home Care Consultant) is responsible for ensuring achievement of revenue objectives for the assigned territory (Franklin and Adams county). Revenue is to be generated from a variety of Sales and Marketing duties, including researching, and pursuing new referral sources and enhancing and maintaining relationships with existing referral sources. This position is responsible for reporting results in moving relationships forward to Manager on a weekly basis, discussing successes and opportunities, and demonstrating documented progress and inquiry production in Sales/Marketing/Networking areas.
**Primary Responsibilities**:
- Reflect the core values of Home Instead.
- Responsible for researching and developing Referral Provider Network relationships and producing referrals; performs all phases of consultative sales process, including preparation and documentation of cold calls, follow-up calls, diagnosis of referral source and client needs, recommendation of appropriate Home Instead® services and additional community resources, maintaining and nurturing existing referral accounts, including follow-up, as necessary.
- Achieve inquiry generation objectives for assigned territory with the primary goal of bringing in new business to increase overall market share. Target accounts include, but are not limited to, hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, hospice, rehabilitation centers, etc.
- In conjunction with Home Instead franchise leadership, develops sales and marketing plans, detailing weekly and monthly activities focused on meeting or exceeding established goals.
- Develop and maintain knowledge of Home Instead brand. Effectively present Home Instead marketing materials and services to referral providers, including 1:1 meetings, as well as planning, arranging and conducting formal group presentations to referral providers.
- Maintain accurate records of all sales and prospecting activities including sales calls; presentations; closed sales; and follow-up activities within the assigned territory, including the use of software to maintain accurate records to maximize territory potential.
- Conduct Service Inquiries and Care Consultations following the consultative sales process
- Adhere to all company policies, procedures and business ethics codes.
**Secondary Responsibilities**:
- Conduct Care Professional recruitment efforts as needed
- Conduct client/Care Professional introductions as needed
- Conduct quality assurance (QA) visits with clients as needed
- Participate in various PR strategies
**Education/Experience Requirements**:
- College degree or equivalent work experience
- Related business or sales experience (consultative sales a plus)
- Must possess a valid driver's license and be insurable
- Proven relationship building capability, including cold calling
- Excellent oral and written communication skills with the ability to listen effectively
- Sales/result driven with a sense of urgency
- Must have computer skills and be proficient in Word and Excel
- Strong presentation skills
- Proactive self-starter who takes initiative
- Strong organizational skills with the ability to effectively prioritize work
- Professional appearance and demeanor
**Salary**: $45,000-$55,000 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Bonus
- Commission
Schedule:
- Monday to Friday
Ability to commute/relocate
- Franklin/Adams County: Reliably commute or planning to relocate before starting work (required)
Work Location: In person
Pay: $45,000.00 - $55,000.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Chambersburg, PA: Relocate before starting work (required)
Work Location: In person
