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Entry Level Technical Support

2 months ago

Port Washington, United States LTS Associate Inc. Full time

**Summary of Position**:

- solving skills.

**Key Responsibilities**:

- Maintain an in-depth knowledge of our complete line of products and services
- Provide product demo and technical training to the sales team and customers
- Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals
- Build and test PC-based DVR systems to customer's specifications
- Provide prompt and effective customer service and technical support
- Service customers in an effective and efficient manner; Partner with internal teams in a proactively
- Other duties as assigned

**Job Requirements**:
**Education/Experience**:

- 1+ Years of Professional Experience in technical support or related areas
- Industry recognized technical support certificate such as a CompTIA A+ is a plus
- Experience in security system industry is highly desired
- A bachelor’s degree in Computer Science, Physics, IT / Network, Engineering, or related field
- Fresh graduates welcome

**Skills**:

- Ability to maintain confidential business information
- Ability to respond to customers in a timely and effective manner
- Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
- Ability to work independently with mínimal supervision
- Ability to work under pressure
- Strong troubleshooting, problem-solving and team player mindset is a plus
- Proactive and enthusiastic to excel
- Bilingual Spanish is a plus

**Other Requirements**:

- Willing and able to work additional hours when needed
- Bend, lift, open and move product and related office items varying in weight from 1 to 30lbs, depending on need

Pay: $38,000.00 - $54,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Compensation package:

- Hourly pay

Experience level:

- 1 year
- No experience needed
- Under 1 year

Schedule:

- Monday to Friday

Application Question(s):

- What are your salary expectation?

Work Location: In person

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