Entry Level Technical Support

3 months ago

Port Washington, United States AGILANT SOLUTIONS INC. Full time
Job DescriptionJob Description

Job Type

Full Time

 

Location

Port Washington

 

Department

Service Desk

 

Reports to

Senior Support Lead

 

Hours

Anytime between 8am-11pm EST AND must have weekend availability, Schedule is subject to change based on business needs.

 

Position Summary

 

Agilant Solutions is looking for a Technical Support Analyst to support our retail SMB clients.

 

As a Technical Support Analyst, you will provide support to retail customers and business users to make Agilant Solutions an industry leader. Your excellent knowledge of troubleshooting and customer service skills will bring you success.

 

Agilant Solutions is an excellent place to collaborate in a fast-paced environment.

 

Job Requirements

 

· Previous experience working in a call center or help desk environment preferred

· Experience in data entry or with an IT Retailer or Supplier (e.g., Best Buy, Geek Squad, Office Max)

· Excellent communication and customer service skills

· Knowledge of Windows and Office 365

· Knowledge of CSP and Microsoft Partner Center

· Managing several priorities in an ever-changing environment

· Plan, develop, and implement training on products and sales techniques

· Strong verbal, written, and presentation skills

· Reliable transportation to the office on weekdays

· Any certifications such as A+ or MTA preferred

French Speaking is a plus

 

Skills

 

· Must be organized and self-motivated

· High energy personality

· Ability to motivate team members to meet or exceed expectations through positive reinforcement

· Goal oriented

 

Responsibilities

 

· Responsible for maintaining a professional relationship with clients

· Proprietary troubleshooting techniques to resolve a customer’s technical issues

· Deliver service and support to end-users via phone

· Documenting call history for service events

· Have a working knowledge of client processes

 

Compensation

 

· $16-$18/hr. Base on Experience and Qualifications

· Paid time off

· Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k)

· Paid training and advancement opportunities

 

Equal Opportunity

 

Agilant Solutions, Inc is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need.

Company DescriptionAgilant Solutions, Inc. (www.goagilant.com) is an international provider of digital transformation and enterprise managed services. We leverage our extensive industry experience and IT best-practices for a simple reason; to empower our clients to become heroes in responding to competitive and business needs. It is our commitment to make them excel. Agilant provides a complete breadth of distributed IT solutions through our integrated practices.Company DescriptionAgilant Solutions, Inc. (www.goagilant.com) is an international provider of digital transformation and enterprise managed services. We leverage our extensive industry experience and IT best-practices for a simple reason; to empower our clients to become heroes in responding to competitive and business needs. It is our commitment to make them excel. Agilant provides a complete breadth of distributed IT solutions through our integrated practices.

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